Yash Khanna
Summary
Results-driven Software Quality Assurance Team Leader with over 14 years of experience in the Health & Welfare domain, specializing in end-to-end QA, client transitions, payroll, benefits administration, and process improvement. Skilled in managing test planning, execution, UAT coordination, and defect management, while ensuring compliance with client requirements and timelines. Strong expertise in quality assurance, operations, and technical business analysis, with a proven record of supporting successful client implementations and mentoring teams to deliver high-quality results. ISTQB Certified with hands-on experience in tools such as ADO, ALM,JIRA SQL, and Excel.
Overview
15
15
years of professional experience
Work History
Software Quality Assurance Team Leader
TELUS Health
05.2022 - Current
- Lead end-to-end QA implementation for new and ongoing client transitions in the Health & Welfare domain, covering benefits, eligibility, payroll, and enrollment.
- Responsible for test strategy, test planning, test case design, execution, defect management, and final sign-off.
- Perform UAT coordination with clients, managing timelines, quality metrics, and risk assessment.
- Collaborate with business analysts, configuration teams, and client stakeholders to ensure smooth production deployment.
- Drive process improvements, mentoring team members on QA best practices, automation readiness, and compliance.
- Supported multiple parallel projects, ensuring deliverables met client requirements and deadlines.
Technical Business Analysis (Engineer II)
Conduent
08.2018 - 04.2022
- Analyzed requirements, coordinated with business and technical teams for smooth implementations.
- Supported QA and configuration activities, ensuring accuracy of payroll and benefits systems.
- Delivered multiple successful transitions within deadlines.
Process Champion – Health & Welfare Domain
Mercer
02.2011 - 08.2018
- Managed operations in the Health & Welfare domain with a focus on accuracy and SLA compliance.
- Handled enrollment, eligibility, payroll interfacing, and benefits administration.
- Trained new team members and maintained high quality in client deliverables.
Education
ISTQB Foundation Level Certified
01-2025
Diploma in Software Engineering -
NIIT
01-2012
B.A. - Correspondence
Delhi University
01-2010
12th -
CBSE
Delhi01-2006
10th -
CBSE
Delhi01-2004
Skills
- Quality Assurance
- Testing
- E2E Testing
- UAT
- Smoke Testing
- Regression Testing
- Health & Welfare systems
- Payroll systems
- Test case creation
- Test case execution
- Test case reporting
- ADO
- ALM
- JIRA
- EXCEL
- Stakeholder communication
- Client UAT support
- Automation basics
- Basic Excel VBA
- SQL queries
Timeline
Software Quality Assurance Team Leader
TELUS Health
05.2022 - Current
Technical Business Analysis (Engineer II)
Conduent
08.2018 - 04.2022
Process Champion – Health & Welfare Domain
Mercer
02.2011 - 08.2018
ISTQB Foundation Level Certified
Diploma in Software Engineering -
NIIT
B.A. - Correspondence
Delhi University
12th -
CBSE
10th -
CBSE
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