Yash Naik

DAAS INDIA (Network / Servers)

• Working in 24x7 Environment.
• Monitoring Network Device using ( Euvantage Portal ) .
• Good hand on Triggering Voice Escalation from Level 1 to 3 by Portal (Haloocom) .
• Ticket Handling/Monitoring MOAD/Track reason for outage.
• Review open alarms and tickets with service provider.
• Prepare daily call report and send to Client Manager.
• VNC, Team Viewer, Any Desk, Remote Support.
• Attend IM Bridge Call, Finding route cause.
• First-level troubleshooting, escalation, log capturing, ticket/case tagging with ISP, taking follow up for RFO.
• Taking approval from L3 for decommission particular device type.

FSL

• Monitored network infrastructure to ensure optimal performance and availability Responded to alerts and resolved network incidents on time.
• Conducted routine network maintenance and upgrades to enhance system performance collaborated with cross-functional teams to troubleshoot complex network issues, involving WAN connectivity, VPN tunnels, and DNS resolution.
• Maintained network documentation, including diagrams, configuration files, and incident reports, to ensure accurate records and facilitate knowledge sharing.
• Attending Critical calls of clients across India , UK , Philippines , to deliver them accurate reports .
• Ticket/case tagging with ISP and follow up for RFO.

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Working On Mikrotik RouterBoard for Onsite Clients.
• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
• Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.