YASH SHARMA

• Leading sales operations for the North American market, including managing payments for sales and service providers in North America and Canada.
• Supporting the sales team of NAR by processing their sales order requests. Regular meetings and follow-ups with customers for processing of sales order requests.
• Acted as a successor to the team leader and was responsible for updating standard operating procedures (SOPs).
• Ensured compliance with Service Level Agreements (SLAs) and Turnaround Times (TATs).
• Managed returns processing for Ferguson and indirect
  accounts in the NAR region.
• Reviewed and processed sales orders for North
  American customers, ensuring timely and accurate
  execution.

• Creating return no’s/reorders for JB Hunt in TCS Specialist.
• Ensure & Validate all the Esker Information with Purchase Order from Customer and approve the Orders.
• Moving the Whirlpool Projects Emails to the Project Specialists of Whirlpool MultiFamily team.
• Handled sales returns of Ferguson and indirect accounts for the NAR region. Damaged or good stock products in TCS.
• Completed daily task allocations with a focus on
  accuracy (99 %+).
• Trained the new Joiners and Existing team member on the new projects received from the NAR team.

● Resolving error that occurs in Child contract, linkage issues, quote correction, Financial reporting,

Renewal failure errors and Salesforce errors.

● Testing of migration opportunities and implementation of contracts.

● Implementation of Contracts –NBB (New Business Book), MYDs (Multi-Year Deals), Upsell – Cross

Sell and Renegotiated contracts.

● SME to error in CPQ (Chief pricing Quotations) and all other kind of error in Salesforce (Finance background).

● I worked with different teams to keep the business running like CRM team (It department), Finance

team and Sales department.

● Trainer for the new joiner in the team for the process.

● Continuously classified and filed records to keep the system efficient and all information organized.