Yashdeepsinh Chauhan
Hyderabad
Summary
Results-driven technical professional with over 6 years in the tech industry, including 4.5 years of hands-on experience with Salesforce products, and 3.5 years at Salesforce.com. Expertise in Salesforce functionality and root cause analysis, facilitating customer onboarding and implementation. Proven track record in developing scalable training programs and collaborating across teams to improve customer satisfaction. Committed to delivering high-impact technical support and onboarding experiences that align with Salesforce’s enterprise-grade standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Salesforce.com India Pvt. Ltd
Hyderabad
02.2022 - Current
- Resolved customer issues related to Marketing Cloud Account Engagement efficiently.
- Communicated technical concepts clearly to enhance comprehension among non-technical users.
- Served as primary contact for support on owned solutions and products.
- Ensured prompt response times to uphold business continuity.
- Conducted root cause analysis of issues, implementing corrective measures.
- Facilitated training sessions for new employees and cross-skilled engineers on troubleshooting techniques.
- Fostered strong relationships with customers to ensure satisfaction with services.
Senior Associate
Cognizant
Pune
01.2021 - 01.2022
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Representative
Cognizant Daksh
Pune
03.2019 - 01.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Configured and tested new software and hardware.
- Answered incoming support inquiries via chat, phone and email.
- Generated reports to track performance and analyze trends.
Education
Electrical Engineering
Gujarat Technological University
AhmedabadSkills
- Salesforce platform expertise
- Consultative and customer-focused communication
- Time to value acceleration
- Customer success and enablement strategies
- Technical issue resolution
- Team collaboration
Certification
- Marketing Cloud Account Engagement Specialist
- Marketing Cloud Account Engagement Consultant
- Marketing Cloud email specialist
- Salesforce Administrator 201
- Agentforce Specialist
- Salesforce Associate
- AI Associate
- Marketing Associate
Accomplishments
- Agentblazer Champion
- Agentblazer Innovator
- Trailhead double star Ranger
Affiliations
- FY 23-24: Closed over 1,000 cases with a CSAT of 4.97, with 0 SLA misses, and 0.1 escalation
- FY 24-25: Closed over 700 cases with a CSAT of 4.71, with a 0.1 SLA miss, and 0% escalation
- FY25-26: Closed over 400 cases so far with a 4.86 CSAT, and a 0.2% escalation and SLA miss
- Successfully completed presenting up session
- Provided training on multiple products and topics to new joiners, and helped with training engineers for cross-skilling
Timeline
Technical Support Engineer
Salesforce.com India Pvt. Ltd
02.2022 - Current
Senior Associate
Cognizant
01.2021 - 01.2022
Customer Service Representative
Cognizant Daksh
03.2019 - 01.2021
Electrical Engineering
Gujarat Technological University
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