MS WORD
YASHIKA LAWANIA
Interior Designer
Noida
Summary
Looking ahead for the innovative projects and work in challenging and growing environment. To contribute best of my ability and knowledge towards growth and development of a progressive organization and to fully utilize my inter-personal and academic skills to pursue challenging and rewarding career. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Customer Executive Representative
HCL Technologies
01.2020
- Worked with Pearson Vue Live chat
- Working directly with client and customers to resolve their queries, technical or otherwise, raising issues to the Program coordinator and program manager.
Program Coordinator
HCL Technologies
11.2020 - 8 2021
- Worked on cases created by agents to provide solutions to candidates concerns.
Associate Engineer
Megma RFID & Labels
03.2016 - 09.2018
- Megma RFID has RFID solutions for warehousing and inventory management, technical support and maintenance of the software was given remotely
- Any bugs, issues or down time was escalated.
Associate Engineer
Fiserv
06.2014 - 09.2015
- Worked under Windows team
- Uploading certificate authentication for various websites
- Handled on call conversations with onsite co-members.
Trainee (Internship)
National Thermal Power Corporation (NTPC)
05.2013 - 06.2013
- A project showing steganography, an art of practice of concealing a message.
Education
Higher Secondary -
A.S.N Senior Secondary School
Senior Secondary - undefined
Doon International School
Bachelor of Technology (B. tech) - Information Technology
Amity University
Master of Science - Interior Designing
AAFT School of Fashion And Design
Noida 04.2001 -
Skills
Business Analysis Tools and Techniques
Modeling, Flowcharts: MS Visio, Star UML, UMLet, Visual Paradigm, drawio
Wireframing, Mockups: Pencil, Balsamiq, MS Visio, Axure and mockingbot
Data Analysis: MS Excel, SQL querying
Requirements Management: Rational Requisite Pro, Jira
Team worker
Good communication skills
Goal oriented
Optimist
Co-operative
Good listener
Creative
Product and service knowledge
Problem-Solving
Product Education
Data Management
Certification
ECBA Certification training in Business Analysis (For ECBA), Techcanvass, Mumbai, accredited, approved and recognized as a training organization and partner by IIBA
Accomplishments
- Showstopper at Fiserv Fashion Show| 2014
- Contribution in the copyright of The Trial Room| 2013
- Second in quiz competition held by Amity's E-Commerce Club| 2012
- First in inter-school dance competition| 2011
- Cleared National Mathematics Olympiad | 2008
- First in poetry writing competition in AAHA fest| 2007
- First in collage making competition held by Ministry of Environment | 2007
- Second in east district Mass P.T | 2005
Personal Information
- Father's Name: Mr. R.K. Johri
- Mother's Name: Mrs. Rashmi Johri
- Husband's Name: Mr. Manikant Lawania
- Date of Birth: 10/29/1992
- Nationality: Indian
- Marital Status: Married
Skill Sets
- Business Development
- Client Interactions
- Agile methodologies
- Strategic Planning
- Business Intelligence
- Data Management
- Requirement gathering
- Training & Development
- Quality Assurance
- Liaison / Coordination
Disclaimer
I hereby affirm that the above information is true to the best of my knowledge - Yashika Lawania
Software
MS EXCEL
MS POWERPOINT
AUTOCAD
SKETCHUP
PHOTOSHOP
Timeline
Program Coordinator
HCL Technologies
11.2020 - 8 2021
Sr. Customer Executive Representative
HCL Technologies
01.2020
Associate Engineer
Megma RFID & Labels
03.2016 - 09.2018
Associate Engineer
Fiserv
06.2014 - 09.2015
Trainee (Internship)
National Thermal Power Corporation (NTPC)
05.2013 - 06.2013
Master of Science - Interior Designing
AAFT School of Fashion And Design
04.2001 -
Higher Secondary -
A.S.N Senior Secondary School
Senior Secondary - undefined
Doon International School
Bachelor of Technology (B. tech) - Information Technology
Amity University