Yash Raj Sharma
Technical Support
Jaipur
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Executive
Teleperformance
Jaipur
07.2022 - Current
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
Digital Marketing Cum Sales Executive
M/S Anil Enterprises
Jaipur
07.2021 - 07.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
Education
B.A -
Subodh College
Jaipur 07.2020 - Current
Skills
Technical troubleshooting
undefinedTimeline
Technical Support Executive
Teleperformance
07.2022 - Current
Digital Marketing Cum Sales Executive
M/S Anil Enterprises
07.2021 - 07.2022
B.A -
Subodh College
07.2020 - Current
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