Summary
Overview
Work History
Education
Skills
Certification
Projects
Extracurricular Activities
Timeline
Generic
Yaswanth Maradana

Yaswanth Maradana

Hyderabad

Summary

Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Selling Partner Support

Amazon
Telangana
11.2023 - Current
  • Assisting customers and brand owners in troubleshooting issues related to the transparency of the Amazon application and scanning the barcodes successfully for enrollment.
  • Working closely as the special point of contact for the Customer and Brand Support team.
  • Register the genuine products on the Amazon website, resolve customer issues, and make it a better place for safe online shopping.
  • I closely worked with my supervisor to devise an SLA strategy to reduce the overall resolution time and enhance end-user happiness.
  • To protect the IP rights of the brands and remove the infringing ASINs through compliance checks.
  • Providing omni-channel support via calls, email, and tickets.
  • Responsible for driving increased data quality and solving challenging operational business goals.
  • To utilize data and develop a creative process to improve team performance.
  • Working with product management and tech teams to develop scalable, long-term solutions, which will have a significant impact on Marketplace teams.

Content Curation (Analyst)

Virtusa
Telangana
05.2023 - 11.2023
  • Analyzed large datasets with statistical methods and software programs.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Utilized analytics tools and SEO best practices to optimize curated content, improving organic search traffic, and increasing audience retention through data-driven decision-making.
  • Led the content curation team while establishing organizational guidelines and introducing innovative content formats, resulting in an enhanced social media presence and audience growth.

Transaction Processing Senior Associate

Concentrix
Visakhapatnam
02.2021 - 12.2022
  • Recorded high volumes of financial transactions with accuracy.
  • Kept office documentation and filing system organised and updated.
  • Presented financial information in comprehensible reports with numerical and graphical data.
  • Maintained working understanding of business processes and financial services.

Education

Some College (No Degree) - Electronics And Communication Enginering

Gayatri Vidya Parishad College For Degree & PG Courses (A)
Visakhapatnam
04-2020

Skills

  • Familiar with SQL and MS Excel
  • Transaction processing
  • Customer engagement
  • Process improvement
  • Transaction monitoring
  • Multi-tasking
  • Time management
  • Content curation
  • Customer support
  • Workflow optimization
  • Vendor management
  • Multitasking capacity
  • Issue resolution
  • Team leadership

Certification

  • Secured 3 NPTEL certificates from IIT Kharagpur in Ethics in Engineering Practice, Microprocessors and Microcontrollers, and Discrete Time Signal Processing

Projects

  • Internship with MyCaptain as a youth representative in business development, marketing, and sales, along with a focus on community building for creating an impact
  • Worked on a final year project named Metamaterial-Inspired Fractal Antenna for multiband applications
  • Internship on the microscopic view of the study of communication, navigation, and surveillance (CNS) facilities at Visakhapatnam International Airport

Extracurricular Activities

  • Secured 3 NPTEL certificates from IIT Kharagpur in Ethics in Engineering Practice, Microprocessors and Microcontrollers, and Discrete Time Signal Processing
  • Participated in a workshop on MATLAB and LabVIEW conducted by National Instruments under APITA
  • Participated in a workshop on programming conducted by Rohini Kumar Barla
  • Participated in an industrial tour to All India Radio
  • Active member of the Hare Krishna Movement
  • Member of the college NSS unit during 2016-2018 and Member of IETE during 2017-2020
  • Volunteered for a pool drive conducted by APITA

Timeline

Selling Partner Support

Amazon
11.2023 - Current

Content Curation (Analyst)

Virtusa
05.2023 - 11.2023

Transaction Processing Senior Associate

Concentrix
02.2021 - 12.2022

Some College (No Degree) - Electronics And Communication Enginering

Gayatri Vidya Parishad College For Degree & PG Courses (A)

Similar Profiles

CREATE PROFILE
Yaswanth Maradana