Koustav Mondal
Kharagpur
Summary
Dynamic professional with experience at Amazon, specializing in email and chat support. Enhanced process quality through effective problem-solving and quality assurance initiatives. Demonstrated success in mentoring new hires and managing schedules efficiently. Proficient in persuasive communication and MySQL for data management, leading to improved customer relationships.
Overview
5
5
years of professional experience
Work History
Selling Partner Support
Amazon
Bangalore
05.2022 - Current
- Provided email and chat support to sellers for issue resolution and troubleshooting.
- Collaborated with retail teams to correct defects on product detail pages.
- Mentored new hires on M@ FUII brand skills and best practices.
- Audited defect cases across teams to enhance process quality and rectify issues.
- Initiated numerous GEMBAs to address gaps between SOPs and sellers' practical inquiries.
- Utilized Alvaria/NICE WFM Planning and Management Tool to manage schedules and leave requests.
- Adapted to flexible work schedules, including weekends, nights, and holidays.
Sales Executive Intern
Digi-fuse
Gurugram
08.2020 - 10.2020
- Assisted in developing sales presentations and promotional materials.
- Participated in training sessions to improve sales techniques and skills.
- Utilized persuasive communication skills when speaking with potential customers over the phone or in person.
- Engaged clients through effective communication and product knowledge.
Education
MBA - HR AND MARKETING
Acharya Institute of Management and Science
Bangalore08.2021
BBA -
Techno India
Kolkata08.2019
Skills
- Email and chat support
- Microsoft Excel
- MySQL database management
- Persuasive communication
- Organizational skills
- Problem solving
- Quality assurance
- Schedule management
- Customer relationship management
- Training and mentoring
- Process improvement
- Defect resolution
Accomplishments
- Won prize in inter school dance competition
- Won prize in intra school and inter college football tournament
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Listening music
- Playing football
- Fitness enthusiast
Personal Information
- Father's Name: Tapas Kumar Mondal
- Mother's Name: Sujata Mondal
- Brother's Name: Sourav Mondal
- Date of Birth: 04/07/98
Timeline
Selling Partner Support
Amazon
05.2022 - Current
Sales Executive Intern
Digi-fuse
08.2020 - 10.2020
MBA - HR AND MARKETING
Acharya Institute of Management and Science
BBA -
Techno India
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