Yatendra kumar Singh
Noida
Summary
A Customer Executive in a hospital setting, also known as a Customer Service Representative or Healthcare Customer Service Rep, is primarily responsible for ensuring patients and their families have a positive experience, by addressing inquiries, resolving issues, and providing efficient and empathetic support throughout their interactions with the hospital.
Diligent customer service leader skilled at turning dissatisfied customers into loyal business advocates through skilled care and attention to needs. Offering expertise in sales, administration and team leadership focused on strengthening customer ties while maintaining quality, compliance and service standards. Technologically-savvy and forward-thinking.
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
2
2
Languages
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Customer Relationship Officer
Cloudnine Hospital
Indrapuram
04.2025 - Current
- Managed patient inquiries and resolved concerns with empathy and professionalism.
- Coordinated communication between departments to enhance patient experience and satisfaction.
- Trained new staff on customer service protocols and hospital policies effectively.
- Implemented feedback collection processes to improve service delivery continuously.
- Assisted patients with appointment scheduling and healthcare navigation support.
- Developed strong relationships with patients, ensuring their needs were met consistently.
- Utilized hospital management software to track patient interactions and follow-ups efficiently.
- Facilitated conflict resolution between patients and staff to maintain a positive environment.
- Participated actively in team meetings focused on improving overall customer experience.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
- Identified opportunities to upsell products or services to existing customers.
- Followed up regularly with existing customers in order to assess their satisfaction levels.
- Consulted with customers to resolve service and billing issues.
- Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Followed and reinforced corporate regulations to keep branch in compliance with standards.
- Researched competitor offerings in order to maintain a competitive edge in the marketplace.
- Collaborated with other departments within the organization to ensure customer satisfaction.
- Coordinated with vendors regarding product delivery timelines and availability.
Customer Relationship Officer
Metro Hospital
White Plains
07.2020 - 02.2024
- Created reports and documents as requested by the office manager
- Maintained patient documentation and records according to hospital policies
Floor Manager
Sumitra Hospital
Noida
03.2015 - 06.2020
- Maintained patient documentation and records according to hospital policies
- Created reports and documents as requested by the office manager
- Maintained a neat and organized sales floor to ensure products were easy to find, resulting in a X% increase in customer foot traffic
Education
Bachelor of Science - B.Sc
S.M.S Inter school
Hathras 01.2007 - 11.2009
Skills
- OPD billing and patient Ragistration
- Ipd Admission and Billing
- Cash Card payment Handling
- Interpersonal
- Communication Skills
- Love of Learning
- Analytical Thinking Skills
- Complex Problem Solving
- Time Management Skills
- Customer relationship management
- Patient navigation
- Feedback analysis
- Account management
- Service delivery improvement
Hobbies and Interests
Playing Cricket
Languages
Playing Cricket
Personal Information
Playing Cricket
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Customer Relationship Officer
Cloudnine Hospital
04.2025 - Current
Customer Relationship Officer
Metro Hospital
07.2020 - 02.2024
Floor Manager
Sumitra Hospital
03.2015 - 06.2020
Bachelor of Science - B.Sc
S.M.S Inter school
01.2007 - 11.2009