Yogendra Singh Chandrawat

Currently Working with HDFC Bank as a Area Head-GIB with handled multiple cluster like Ratlam,Ujjain,Shajapur and Mandsaur Cluster.

Primarily I have handled GIB Business like Government Savings and Current account and thier necessary requirements fulfillment as per timeline like digital solutions other offline works. I have handled Institution Banking and Fixed Bulk deposits and other assets leads closed to generate Income.

Also managed GIB Business Portfolio Managed Team Handling and generated NTB and ETB Business Continually.

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Educated customers about [Banking Business Mutual Funds Digital Banking] options and processed purchases.
• Operated in self-directed environment with minimal input to solve problems and implement resolutions.
• Managed portfolio of 100 high net worth (HNW) clients with 3 crore in total assets.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Networked with business leaders and executives to identify clientele within local community.

• Managed branch operations, including sales, customer service, finances, and recordkeeping.
• Resolved customer complaints to maintain high level of satisfaction.
• Received regional branch recognition award for100% sales increase.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Investigated and integrated new strategies to expand business operations and grow customer base.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Implemented new working processes which delivered continued improvements.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Cross-trained and provided back up for customer service managers.
• Optimized customer support by establishing collaborative service environment.

• Grew sales numbers by hiring Life Insurance Advisor and motivated through skilled sales support for new and existing customers.
• Leveraged providing strategy apply to all Advisor to produce consistent monthly income of against set of target.
• Worked with existing customers to increase life insurance products business.

• Increased overall annual sales 100% by incorporating several quality process improvements within branch.
• Motivated staff to exceed quotas consistently through Sales and providing customer service on time.
• Supportively directed team of Advisors and branch staff consistently improving performance and efficiency to maximize operational and sales results.
• Supervised work of all team members as well as Advisor also.
• Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.