YOGESH BRAHMDUTT BAJAJ
Vodafone India Services
Ahmedabad
22
Years of experience
A results-driven professional with over 20 years of experience in telecom (front line and back office). Skilled in GDPR compliance, billing accuracy, and credit leakage prevention. Recognized with multiple awards for consistent excellence. Strong leadership background with proven success in team management, training, and operational efficiency.
Work History
Assistant Manager (Individual Contributor)
14 Years 8 Months- Specialized in GDPR process, ensuring compliance and data protection.
- Identified gaps in billing systems, resolved credit leakage issues, and improved billing accuracy.
- Worked on Bankruptcy, IVA, DRO, Credit Leakage, Credit Assurance and Discount process.
- Additional responsibilities: roster preparation, leave planning, daily/weekly/monthly/QBR reports.
- Client communications.
- Recognized with awards across all categories (daily, weekly
Unit Manager (Team Leader)
6 Years- Led a team of associates, ensuring delivery of client requirements and adherence to quality standards.
- Conducted training sessions for new joiners, fostering skill development and smooth onboarding.
- Additional responsibilities: roster preparation, leave planning, daily/weekly/monthly/QBR reports and client communications.
- Oversaw team operations, performance management, and productivity goals.
- Acted as a mentor and coach, driving engagement and professional growth.
Education
B-COM
XII - HSC
GPA: 72.29%
X - SSC
GPA: 62.23%
Skills
GDPR COMPLIANCE & DATA PRIVACY
BILLING ACCURACY & CREDIT LEAKAGE
TEAM LEADERSHIP & TRAINING
PROCESS IMPROVEMENT & GAP ANALYSIS
STAKEHOLDER MANAGEMENT
REPORTING & DOCUMENTATION
PROFICIENT IN MS OFFICE
POSITIVE ATTITUDE & ENTHUSIASTIC INDIVIDUAL
TASK ORIENTED & ADJUSTABLE IN ANY ENVIRONMENT
Excel
PowerPoint and Basic knowledge of Python
SQL
NumPy.
Accomplishments
- Closed critical gaps in billing processes, preventing revenue leakage.
- Awarded across multiple categories for consistent excellence at Vodafone India Services.
- Built and managed high-performing teams at Mphasis, ensuring client satisfaction and operational success.
Timeline
Assistant Manager (Individual Contributor)
Vodafone India Services
01.2012 - CurrentRead More
Unit Manager (Team Leader)
Mphasis (An HP Company)
01.2005 - 01.2011Read More
Gujarat University
B-COM
Read More
XII - HSC
Read More
X - SSC
Read More
LANGUAGES KNOW & PROFICIENY
English, Hindi, Gujarati and Punjabi
HOBBIES
Cooking, Travelling, Workout
EDUCATION & CERTIFICATIONS
Data Science – Certification through Coding cloud.
Personal Information
Title: Assistant Manager – Vodafone India Services
LANGUAGES KNOW & PROFICIENY
English, Hindi, Gujarati and Punjabi
HOBBIES
Cooking, Travelling, Workout
EDUCATION & CERTIFICATIONS
Data Science – Certification through Coding cloud.