Yogesh Dutta
Customer Service Support -Manager
Thane
Summary
A result-oriented professional having qualitative experience of Sales support, Finance controlling and Administration at regional level with excellent cross functional team management skills.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
4
4
Languages
Work History
Manager – Customer Service Support (Western Region)
INVENTRONICS SSL INDIA PVT. LTD.
08.2023 - Current
- Company Overview: formerly known as Osram Lighting Pvt Ltd.
- Proficiency in SALES Distribution Module / Financial (AR) Module using Oracle E-Business Suite
- Actively participating with various sales transactions like Customers inquiries / quotations, processing orders, pricing, delivery and billing
- Managing customer data records & presenting to management as per requirements.
- Managing customer interactions, sales, and service activities.
- Ensuring smooth operations, high satisfaction, and efficient problem resolution.
- Collaborate with sales, marketing, and product teams to improve the customer journey.
- Handling escalated complaints and complex service issues.
- Gathering and analyzing customer feedback to improve service delivery and product design
- Day-to-day credit control over the customer billing keeping focused overdue and credit limits
- Circulation of monthly collection targets across to sales team and handling overdue meetings with them for collections.
- Formerly known as Osram Lighting Pvt Ltd.
Manager – Customer Service Support (Western Region)
Osram Lighting Pvt. Ltd
04.2008 - 08.2023
- Proficiency in SALES Distribution Module / Financial (AR) Module using SAP.
- Actively participating with various sales transactions like Customers inquiries / quotations, processing orders, pricing, delivery and billing
- Managing customer data records & presenting to management as per requirements.
- Managing customer interactions, sales, and service activities.
- Ensuring smooth operations, high satisfaction, and efficient problem resolution.
- Collaborate with sales, marketing, and product teams to improve the customer journey.
- Handling escalated complaints and complex service issues.
- Gathering and analyzing customer feedback to improve service delivery and product design
- Day-to-day credit control over the customer billing keeping focused overdue and credit limits
- Circulation of monthly collection targets across to sales team and handling overdue meetings with them for collections.
Senior Executive -Customer Service Support
Flyjac Logistics Pvt. Ltd.
09.2004 - 03.2008
- Handling Key Account (Reconciliation, issuing Debit note, Credit Note, GV) in ERP package (Linux Based)
- Working on FI, MM & SD Module
- Controlling the Outstanding of Debtors
- MIS on inventory, daily dispatch details & Insurance coverage requirement.
- Maintaining an Account for Material receipt note & Invoice.
- Managing warehouse work force & deputation of tasks for loading /unloading of shipments & other warehouse requirements.
- Physical Stock Verification
- Preparation of reports for monthly meetings & Quarterly reviews.
Accounts Assistants
M/s Ghai Securities
06.2000 - 08.2004
- Handling Cash & Bank Account (issuing Debit note, Credit Note & GV)
- Interaction with NSE for external customers
- Controlling Outstanding of Debtors
- Handling revalidation of Share certificate
Education
Bachelor of Commerce -
M.L.N. College
Yamuna Nagar, HaryanaPost Graduate Diploma - Computer Application
Kurukshetra University
2 Year Software Diploma - undefined
Aptech
Yamuna Nagar, HaryanaSkills
Windows 95
Windows 98/NT
Unix
Linux
Oracle 72
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Customer service
Financial management
Business development
Business administration
Customer relationship management (CRM)
Relationship building
Complex Problem-solving
Extra-Curricular Activities
Won district junior level athlete competition held in Guru Nanak Khalsa College- Yamuna Nagar (Haryana) Participated in Cycling events
Interests
Music
Hockey
Football
Cycling
Travelling
Professional Highlights
- 15 years of Experience in SAP & 2 years of experience in Oracle E-Business in Building Automation industry
- Customer service relations
- Account Management
- Staff training and development
- Regulatory Compliance
- Ability to stay calm under pressure and make quick decisions
Personal Qualifications
- Bachelor of Commerce, M.L.N. College, Yamuna Nagar, Kurukshetra University, Haryana
- Post Graduate Diploma in Computer Application, Kurukshetra University, Haryana
- 2 Year Software Diploma, Aptech, Yamuna Nagar, Haryana
Personal Information
- Father's Name: Mr. Dharmveer Dutta
- Date of Birth: 11/11/76
- Marital Status: Married
Timeline
Manager – Customer Service Support (Western Region)
INVENTRONICS SSL INDIA PVT. LTD.
08.2023 - Current
Manager – Customer Service Support (Western Region)
Osram Lighting Pvt. Ltd
04.2008 - 08.2023
Senior Executive -Customer Service Support
Flyjac Logistics Pvt. Ltd.
09.2004 - 03.2008
Accounts Assistants
M/s Ghai Securities
06.2000 - 08.2004
Post Graduate Diploma - Computer Application
Kurukshetra University
2 Year Software Diploma - undefined
Aptech
Bachelor of Commerce -
M.L.N. College