YOGESH GUPTA
Faridabad
Summary
To work with an enthusiastic & exuberant team that works together for the fulfillment of the organization’s goal & do my best to be a successful member of the team. Visionary Executive and seasoned thought leader with many years of proven expertise and unwavering dedication to operations excellence which drives organizational growth and cultivates key partnerships. Adept in all multidisciplinary business facets integral to new enterprise launch, financial sustainability, and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Executive - Customer relations
Grofers India Pvt. Ltd.
03.2017 - 07.2021
- Bridging the gap between customer and field executives
- Maintains PAN India deliveries and pick-ups
- Checking the product availability with retail team and warehouse
- Processing refund as per customer complaints and field executive
- Collaborate with last mile employees and other staff to ensure business goals are met
- Ensure timely and professional responses to all complaints, requests and queries received
- Co-ordinate with the last mile and retail team to resolve customer complaints
- Handled a team of customer complaints follow ups when required
- Help to make changes in the process with the help of relevant teams
- Handled team of 13 members for high end complaints and escalation calls for chats.
Gogetspeedy Technologies Pvt. Ltd
06.2015 - 11.2016
- Handling customer queries from pre-sales to post sales
- Handling customer escalations
- Handling business to business orders of the company (including bringing new clients)
- Handling logistics part of the company
- Introducing new vendors and maintaining their accounts
- Help accounts and finance in customer payments reconciliation
- Record daily deliveries to record daily activities and orders
- Analyze data to anticipate future needs
- Collaborate with local vendors and field executive to ensure business goals are met
- Ensure timely and professional responses to all complaints, requests and queries received.
Senior Procurement Coordinator
Infibeam.com
05.2014 - 05.2015
- Welcoming new vendors and arranging their account based on purchases and returns
- Arranging stock from the vendor as per the customer orders and inventory
- Creating purchase order and managing Payments (CDC and PDC)
- Aligning field executives to procure the stock
- Coordinating with vendors for the stock availability and substitutes
- Maintains stock as per the future requirement
- Managing payments for the existing vendors and handling all formalities for onboarding new and existing vendors.
Senior Operations Executive
stalkbuylove.com
11.2012 - 05.2014
Senior Customer Executive
Healthkart.com
06.2011 - 09.2012
Education
10th -
Central Board of Secondary Education
01.2017
Bachelor of commerce (Pass) -
School Of open Learning ( Delhi University)
01.2014
10th+2 -
Central Board of Secondary Education
01.2009
Skills
- Performance Improvement
- Travel Coordination
- Procedure Implementation
- Growth planning
- Program Oversight
- Operations Oversight
- Business Planning
- Fraud Detection
- Fraud patterns
- Fraud identification
- Dispute Resolution
Certification
I hereby certify that the above details are correct to my knowledge.
Personal Information
- Father's Name: Late Sh. Ashok Kumar Gupta
- Date of Birth: 05/29/91
- Marital Status: Single
Additional Qualification
- Computer software and hardware basics.
- Good command over MS-Office
- Having knowledge of Auto CAD (Basics)
Languages
Hindi, English, Punjabi
Hobbies and Interests
- Exploring and learning about new things/places.
- Interacting with people and learn from their experience/culture
- Photography.
- Bike Riding.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Elementary (A2)
A2
References
References available upon request.
Timeline
Senior Executive - Customer relations
Grofers India Pvt. Ltd.
03.2017 - 07.2021
Gogetspeedy Technologies Pvt. Ltd
06.2015 - 11.2016
Senior Procurement Coordinator
Infibeam.com
05.2014 - 05.2015
Senior Operations Executive
stalkbuylove.com
11.2012 - 05.2014
Senior Customer Executive
Healthkart.com
06.2011 - 09.2012
10th -
Central Board of Secondary Education
Bachelor of commerce (Pass) -
School Of open Learning ( Delhi University)
10th+2 -
Central Board of Secondary Education
I hereby certify that the above details are correct to my knowledge.
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