Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Personal Information
Summary
Timeline
Generic

YOGESH KHARVE

Mulund West

Summary

Accomplished Senior Executive with a proven track record at Hitachi Systems India Pvt Ltd, adept in operations oversight and executive-level support. Excelled in enhancing sales operations, streamlining report preparation, and leading large project implementations. Demonstrates operational leadership and effective coordination, significantly improving project delivery timelines and customer satisfaction. Results-oriented Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success.

Overview

8
8
years of professional experience

Work History

SENIOR EXECUTIVE (Sales Operations)

HITACHI SYSTEMS INDIA PVT LTD
10.2018 - Current
  • Taking care of all sales related backend activity
  • Prepared Quotation & Proposal for Customers
  • Created Deal Registration on OEM Portal
  • Making Sales Order in ERP Tool
  • Working on Microsoft CRM Tool
  • Payment Follow up with Customer & Finance Team
  • Coordinate with Logistic Team For Material Delivery
  • Follow Up with OEM/Vendor for Billing
  • Worked on Govt./BFSI Large Projects
  • Working with Implementation team & Support team for services related query
  • Maintaining Resource Records against Projects

Service Desk Executive

WIPRO LTD.
03.2017 - 10.2018
  • Handled 1st level of escalation across west region from customer for Incident call and Service request to meet SLA
  • Managing team across West region for Incident and Service request call
  • Monitoring incident call and service request call on SAP Tool
  • Responsible for Server or Network device Resource alignment on customer site within SLA and follow-up with customer till closure
  • Preparation of SLA breach report on weekly basis
  • Resource Management on project to get it done on timely
  • Preparing Field resource as well as Service desk roaster on weekly basis
  • Daily follow-up with customer and engineer for call closure to ensure proper resolution
  • Working on report to close higher aging incident and Service request call to avoid escalation from customer
  • Follow-up with OEM and Internal store team to ensure Part delivery

Education

M.Com - Accountancy

NES Ratnam College
Mumbai
01.2016

B.Com - Accounting & Finance

Jai Bharat College
Mumbai
01.2014

HSC -

Vani Vidyalaya Jr. College
Maharashtra
01.2011

SSC -

Nutan Marathi Vidyalaya
Maharashtra
01.2009

Skills

  • Executive-level support
  • Meeting assistance
  • Operations Oversight
  • Report Preparation

Languages

  • English
  • Hindi
  • Marathi
  • Gujrati

Disclaimer

I hereby declare that the details furnished above are true to the best of my knowledge.

Personal Information

  • Date of Birth: 02/08/94
  • Gender: Male
  • Nationality: Indian

Summary

5, 4, 5, Experience in Answering the phone and dealing with customer inquiries and complaints., Experience in Monitoring & providing resolution to customer within SLA to avoid penalty.

Timeline

SENIOR EXECUTIVE (Sales Operations)

HITACHI SYSTEMS INDIA PVT LTD
10.2018 - Current

Service Desk Executive

WIPRO LTD.
03.2017 - 10.2018

M.Com - Accountancy

NES Ratnam College

B.Com - Accounting & Finance

Jai Bharat College

HSC -

Vani Vidyalaya Jr. College

SSC -

Nutan Marathi Vidyalaya
YOGESH KHARVE