YOGESH K S
Bangalore
Summary
Results-driven IT professional specializing in network troubleshooting and team collaboration. Streamlined support processes to enhance efficiency. Expertise in technical training and problem-solving, ensuring effective management of IT infrastructure while maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Senior IT Support Engineer
CMS IT SERVICES PVT LTD
Bangalore
10.2023 - Current
- Provided technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved network connectivity problems for internal clients efficiently.
- Collaborated with team members to improve support ticket resolution process efficiency.
- Trained junior staff on troubleshooting techniques and customer service best practices.
- Performed regular system updates and maintenance to maintain optimal performance stability.
- Deployed automated updates for Microsoft Windows OS using WSUS or SCCM 2012 R2, 2016, 2019.
- Developed user accounts and assigned privileges on the local area network and remote access systems.
- Performed daily health checks on servers to ensure high availability of services.
- Installed, configured, tested, maintained and upgraded computer hardware components.
- Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016.
- Managed backups of data files using established procedures to ensure business continuity.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Provided technical support for end users regarding hardware, software and network related problems.
- Managed ticketing system to ensure timely resolution of support requests within SLAs.
Senior Engineer Information Science & Technology (Lead)
Suprajit Engineering Limited
04.2023 - Current
Associate Network Support Engineer
CMS IT Services Pvt Ltd
06.2021 - 04.2023
System Engineer
NYX Medical Solutions Pvt Ltd
06.2019 - 08.2020
Client Support Engineer
Vantage Network Solutions
09.2017 - 11.2018
IT Associate
Metro Cash and Carry
04.2016 - 09.2017
Education
Certification -
Jet King
Bangalore01.2018
B. C. A -
Mangalam School Of Management and Technology
Delhi01.2017
Diploma -
Government Polytechnic-DTE
Bangalore01.2014
S.S.L.C -
St Annes English High School
Bangalore01.2008
Skills
- Server configuration
- Network monitoring
- Data backup and recovery
- System maintenance
- Infrastructure management
- Endpoint security measures
- IP addressing expertise
- User support strategies
- Hardware installation and setup
- System startup procedures
- Connectivity resolution
- Version control management
- Resource optimization
- Root-cause analysis
- Problem solving and analysis
- Attention to detail
- Multitasking capabilities
- Team collaboration
- Effective communication skills
- Communication proficiency
- Quick learning abilities
- IT asset management
Languages
- Hindi
- Kannada
- Telugu
- Tamil
- English
Personal Information
Date of Birth: 29/11/89
Projects
- Wi-Fi Seamless Access for all users with Single SSID
- Managing Users Entry and Exit process via AD
- Email ID Creations for New Users
- Implementing Mail Security like Pine App by contacting the Provider
- Procuring Laptops/Desktops for Users
- Procuring Servers for the Organization
- Working on Mail Archival
- Implanting Multi Factor Authentication
- Collecting Data of Exit Employees and knock off from Mail Server, keep track of their Archrivals
- Implanting and ensuring that all assets are in Domain
- Worked on TISAX requirements
Experience Summary
8, Windows server 2012, 2016 installation and configuration, Windows XP, Windows 7, 8, 8.1 & Windows 10 OS Installation and troubleshooting, Desktop/Laptop assembling/dissembling, Zimbra and O365 troubleshooting, Network Installation and troubleshooting, LAN, WAN, Switching, System configuration, Local and network Printer troubleshooting and installation, Providing tech support on call
Roles And Responsibilities
- Incident management over ZOHO Ticketing portal
- SAP Installation and Configuration
- Components Identification which is required for assembling desktop and laptop
- Installing and configuring various operating systems like Windows XP, Windows 7, 8, 8.1 & Windows 10, Installation of Device drivers like VGA driver, sound card etc.
- Ticketing tools managing and following knowledge
- Installing of various Application Software like Apex one Antivirus, SSL VPN, Fortinet VPN, MS-Office2003, 2007, 2010, 2013, 2016, 2019, 2021 Office 365, Adobe, Todd for oracle, ERP installation, WinZip, flash player, etc.
- UTP cable color coding identification & crimping (straight cable, cross cable)
- Network Rack, Server Rack, Switches Rack installation and connection
- Network 24 port I/O Jack Panel punching and cable laying dressing, optical fiber Cable connecting
- IP-Address (Static & DHCP) configuration
- Email Configuration with Microsoft Outlook configuration
- Domain Membership (Adding to Domain & prerequisites for this task)
- Installing Admin Pack and managing domain users, groups & computers from my workstation
- Local & Network printer installation
- Windows 10 and 11 troubleshooting and installation
- Supporting remote PCs through VNC, Team viewer, any desk etc.
- CCTV Camera installation and configuration Troubleshooting
- Biometric Installation and service support
- Printer (Konica Minolta, HP, Samsung, Canon, Epson, Brother, Ricoh) LaserJet, Inkjet, Dot-matrix
- Working on SLA (Service Level Agreement) with Ticketing tool
- Server installation 2012, 2016, 2019
- Domain and Sub-Domain configuration, trust relationship
- Manage Active Directory services, Domain controller, User and Group GPO, OU and Ensuring security efficiency of IT infrastructure
- Work on system security, compliance checking and daily/weekly/monthly data backup, with various operating systems and platforms, develop expertise to train staff on new technologies and software
- Upgrade and deploy Patches and Custom Windows OS through WSUS
- Knowledge of Inventory/Asset process
- Maintaining Asset register
- Maintaining Stock/Inventory
- Biometric and Security System Installation and configuration
- Technical Support on the call and remote support
- Ready to solve technical challenges issue in Computer hardware and Networking area
Timeline
Senior IT Support Engineer
CMS IT SERVICES PVT LTD
10.2023 - Current
Senior Engineer Information Science & Technology (Lead)
Suprajit Engineering Limited
04.2023 - Current
Associate Network Support Engineer
CMS IT Services Pvt Ltd
06.2021 - 04.2023
System Engineer
NYX Medical Solutions Pvt Ltd
06.2019 - 08.2020
Client Support Engineer
Vantage Network Solutions
09.2017 - 11.2018
IT Associate
Metro Cash and Carry
04.2016 - 09.2017
Certification -
Jet King
B. C. A -
Mangalam School Of Management and Technology
Diploma -
Government Polytechnic-DTE
S.S.L.C -
St Annes English High School