Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Yogesh Kumar

Delivery Manager
Gurgaon

Summary

Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

28
28
years of professional experience

Work History

Senior Manager Squad Leader

Kyndryl
1 2014 - Current

Managed more then 2000 servers running on IBM Cloud and on prem data centers for fortune 500 companies by building squads with cross trained resources for faster delivery and operational cost saving.

Followed Agile practices like stand ups and retrospectives. Used ADO and Kyndryl Artificial Intelligence for IT Operations (AIOps). Worked with team and customer during many major projects as devilry focal for Windows, Linux, AIX, Solaris, Sql, Oracle, VMware, Cisco UCS, Nutanix, Zerto. Account was scored a perfect 10 for the last two years by the customer for delivery. Some projects that I was actively involved are listed below

P2V migration of all Physical servers (Windows & Linux) to VMware.

Migration of all AIX servers workload to Linux running CMS (IBM Cloud Managed Services)

Upgrade of all Oracle Databases from 12 to 18.

CMS data center clean up after walk and takeover to save data center floor cost.

IBM Software inventory verification to reduce licensing cost.

Implementation of AIOps. Worked as Tower Admin to help the initial setup of Ansible tower.

Setting up a test domain on SoftLayer.

Yearly test DR involving SAP, Oracle RAC, VMware SRM, Windows, Linux, Storage, Backup.

Was part of multiple internal and external audits like SOC1 audit by PWC and all were successful.

Helped account reduce operational cost by activities like merging VMware and Windows support teams, Oracle and Exadata teams.

Helped account reduce operational cost by enabling low band resources and helping higher band resources to move to more challenging work.

Associate Consultant

HCL Technologies Ltd
11.2012 - 12.2013

Worked in the capacity of Tech Lead for one of the premium accounts Deutsche Bank for HCL.


Senior Floor Technical Lead - Microso Enterprise Plaorm Services

Convergys India Ltd.
09.2005 - 11.2012
  • Worked as a team lead and supported US based customers on behalf of Microsoft for Windows Networking and Active Directory. Resolved issues related to DNS, DHCP, RRAS, Wireless, Hyper-V, Active directory replication, trust etc. Was also the MOC trainer for new hires.

Centre In-charge for Ambala City Centre

Aptech Computer Educaon
05.1996 - 08.2002

Education

Bachelor of Science - Computer Science - undefined

Sam Higginbottom Institute of Agriculture Technology & Sciences

Skills

    IT Operations
    Infrastructure/Network Services
    Service Delivery Management
    Project Management
    Migrations & Remote Transitions
    Auditing & Compliance
    Disaster Recovery
    Account Management
    Risk/Compliance

Training

  • https://www.credly.com/users/yogesh-kumar.badges
  • IBM Certified First Line Manager
  • IBM Public Sector Cloud Offerings Knowledge
  • IBM Cloud Essentials
  • IBM Cloud Private - Foundation Technology 86.05 Percentile
  • Cloud Core
  • IBM Virtual Collaborator
  • The Weather Company Knowledge
  • IBM Garage Methodology Explorer
  • IBM Agile Explorer
  • Cloud Digital Leader
  • Exam 411: Administering Windows Server 2012
  • Exam 410: Installing & Configuring Windows
  • Enterprise Design Thinking Practitioner
  • Windows Server 2000, 2003, 2008 & 2012 from Microsoft
  • Networking Infrastructure Best Practices
  • Active Directory Domain Services
  • Microsoft Clustering
  • MCITP
  • ITIL

Timeline

Associate Consultant

HCL Technologies Ltd
11.2012 - 12.2013

Senior Floor Technical Lead - Microso Enterprise Plaorm Services

Convergys India Ltd.
09.2005 - 11.2012

Centre In-charge for Ambala City Centre

Aptech Computer Educaon
05.1996 - 08.2002

Senior Manager Squad Leader

Kyndryl
1 2014 - Current

Bachelor of Science - Computer Science - undefined

Sam Higginbottom Institute of Agriculture Technology & Sciences
Yogesh KumarDelivery Manager