Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Highly adept in request for proposal development, technology needs assessments and staff training.
Managed more then 2000 servers running on IBM Cloud and on prem data centers for fortune 500 companies by building squads with cross trained resources for faster delivery and operational cost saving.
Followed Agile practices like stand ups and retrospectives. Used ADO and Kyndryl Artificial Intelligence for IT Operations (AIOps). Worked with team and customer during many major projects as devilry focal for Windows, Linux, AIX, Solaris, Sql, Oracle, VMware, Cisco UCS, Nutanix, Zerto. Account was scored a perfect 10 for the last two years by the customer for delivery. Some projects that I was actively involved are listed below
P2V migration of all Physical servers (Windows & Linux) to VMware.
Migration of all AIX servers workload to Linux running CMS (IBM Cloud Managed Services)
Upgrade of all Oracle Databases from 12 to 18.
CMS data center clean up after walk and takeover to save data center floor cost.
IBM Software inventory verification to reduce licensing cost.
Implementation of AIOps. Worked as Tower Admin to help the initial setup of Ansible tower.
Setting up a test domain on SoftLayer.
Yearly test DR involving SAP, Oracle RAC, VMware SRM, Windows, Linux, Storage, Backup.
Was part of multiple internal and external audits like SOC1 audit by PWC and all were successful.
Helped account reduce operational cost by activities like merging VMware and Windows support teams, Oracle and Exadata teams.
Helped account reduce operational cost by enabling low band resources and helping higher band resources to move to more challenging work.
Worked in the capacity of Tech Lead for one of the premium accounts Deutsche Bank for HCL.
IT Operations
Infrastructure/Network Services
Service Delivery Management
Project Management
Migrations & Remote Transitions
Auditing & Compliance
Disaster Recovery
Account Management
Risk/Compliance