Playing Cricket
Yogesh Kumar
Team Leader, Team Manager
Bengaluru
Summary
Personal Summary A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently. Good knowledge on Analysis to improve Team performance. Identify the loophole of agents and correct them through Coaching and feedback and creating glide path to achieve target. Now looking forward to a making a significant contribution with a company that offers a genuine opportunity for progression.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Team leader
Alorica India Pvt Ltd
Bengaluru
05.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Managed over 25 Executive in my Team.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Cross-trained and provided backup support for organizational leadership.
- Creating Glide Path for all Employees to achieve given target on weekly basis.
Team Leader
Reliance Telecom
Bengaluru, KA
04.2018 - 05.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Managed over 30 Associates in my team.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Cross-trained and provided backup support for organizational leadership.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Team leader
Karvy data management Pvt Ltd
Bengaluru
04.2018 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared Automated Dashboard reports by collecting and analyzing Team Performance.
- Handled 90% of Line of Business, First PAN India Team Leader to Handle Fiber To Home.
- Well Maintained all Key metrics in given Target.
Advisor 6 Month, Team leader
Vertex India Pvt Ltd
Bengaluru
10.2014 - 04.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Set up and calibrated machinery to meet specific production requirements.
- Confirmed confidential budget reports remained up-to-date for manager.
- Led team of 28 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
Bachelor of Engineering Technology - Mechanical Engineering
Visveswaraya Technological University
Bengaluru, KA 07.2010 - 05.2014
High School Diploma -
Pes Pu College
Bengaluru 06.2007 - 05.2010
SSLC - High
St. Joseph’s High School
Bengaluru 06.1995 - 05.2007
Skills
Able to motivate and lead others in team environment
Excellent communication skills, both written and verbalAbility to build rapport and trust quickly with work colleagues
Able to priorities tasks and workloads in order of importanceMicro Soft Excel
People management
Operations
Analytical Decision Making
Communication
Creative Problem-Solving
Interests
Timeline
Team leader
Alorica India Pvt Ltd
05.2020 - Current
Team leader
Karvy data management Pvt Ltd
04.2018 - 05.2020
Team Leader
Reliance Telecom
04.2018 - 05.2020
Advisor 6 Month, Team leader
Vertex India Pvt Ltd
10.2014 - 04.2018
Bachelor of Engineering Technology - Mechanical Engineering
Visveswaraya Technological University
07.2010 - 05.2014
High School Diploma -
Pes Pu College
06.2007 - 05.2010
SSLC - High
St. Joseph’s High School
06.1995 - 05.2007