YOGESH MEHRA
Delhi
Summary
A professional with around 8+ Years of Experience in the field of operations, Last Mile, Mid Mile, Skilled in Delivery Partner Utilization, Team management, SLA, Fleet Optimization, collaborated with delivery partners, logistics teams, and other stakeholders to improve delivery times and customer satisfaction. Managed and optimized fleet operations to ensure timely and efficient delivery of orders, proven ability to build strong teams and manage operations to optimize efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Area Manager
Swiggy (Bundl Technologies Pvt Ltd.)
11.2017 - 02.2024
- Managed operations, SLA, delivery partner utilization, Zone Expansion & Utilization, City Metrics such as bad orders, banner factors, cancellation, CPD and DE attrition.
- Organized training programs for Fleet Managers, enhancing their skills in Delivery Fleet maintenance
- Minimized the financial loss of organization caused by different delivery executives by analyzing the data available
- Addressed issues such as Incorrect Delivered Marking, Post-Pickup Cancellations, and Self Orders, CDC and RDC.
- Managed outside order support, and monitored DE/Customer escalations.
- Plan, organize, and managed the work of fleet managers, ensuring timely completion and optimize the efficiency of operations and achieved the performance targets by achieving great DE experience.
- Drive projects in adhering to 100% compliance among delivery/ Pickup executives across the area.
Store Manager
At Cost - Gurgaon
05.2016 - 10.2017
- Responsible for receiving, storing and distributing goods.
- Plan work assignments and equipment allocations to meet transportation, operations and packaging
- Explaining and demonstrating work tasks to the workers and training.
- Review orders, Plan schedules, handled day to day shipping and receiving overseeing more than 2000 packages per day.
Deputy Store Manager
Peppertap (Nuvo Logistics Pvt Ltd.)
10.2015 - 04.2016
- Overseeing the daily operations of field executives, including maintaining schedules, monitoring routes, reports and fostering positive working relationships with field executives and ground coordinators
- Direct activities related to dispatching, routing, or tracking routes
- Train and develop field executives, dispatchers to meet and exceed customer expectations
- Handling cash management, monitoring and controlling resources and overseeing the spending of money like OSP, petty expenses, cash collection
- Maintain records, reports, process documentation
- Maintain order wise sheet, cash management sheet.
Education
B.com: Commerce -
Delhi University
04.2014
12th: Commerce -
CBSE
04.2011
10th -
CBSE
04.2009
Skills
- Stakeholder/Vendor Management
- Logistics/Operations Management
- Customer Support/Escalation Management
- Problem Anticipation and Resolution
- Time Management
- Work Planning and Prioritization
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Excel (Pivot Table, Macros, Formulas, V-Lookup, Charts, etc)
- SQL
- Snowflake
- Data Analyst
- Focus and Follow-Through
- Team Player
- Work Ethic
- Team Leadership
Personal Information
- Father's Name: sh. Mohan Singh Mehra
- Date of Birth: 09/20/93
- Nationality: Indian
- Marital Status: Married
Disclaimer
I am confident of my ability to lead a team and can work in a team. I hereby declare that the information given above is true to the best of my knowledge.
Timeline
Area Manager
Swiggy (Bundl Technologies Pvt Ltd.)
11.2017 - 02.2024
Store Manager
At Cost - Gurgaon
05.2016 - 10.2017
Deputy Store Manager
Peppertap (Nuvo Logistics Pvt Ltd.)
10.2015 - 04.2016
B.com: Commerce -
Delhi University
12th: Commerce -
CBSE
10th -
CBSE
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