Yogesh Mhetre
Pune
Summary
Enterprise Sales, Account Management and Customer Success professional with 10+ years of experience helping organizations solve complex business challenges through technology solutions. Proven ability to acquire new business, grow strategic accounts and manage end-to-end sales engagements while building lasting relationships with executive stakeholders. Experienced in collaborating with Product, R&D, Customer Success and Consulting teams to deliver customer value and drive sustainable business growth across India and international markets.
Overview
10
10
years of professional experience
Work History
Assistant Manager
ADP Pvt Ltd
Pune
05.2025 - Current
- Lead a team of Payroll Consultants and Manage the successful delivery of payroll operations for a portfolio of multinational organizations, driving service quality, SLA adherence and customer outcomes.
- Act as the primary point of contact for critical customer escalations, coordinating cross-functional teams to deliver timely and effective resolutions.
- Partnered closely with Product, R&D, Customer Success, Consulting and Implementation teams to resolve complex customer challenges, influence product enhancements and improve the overall client experience.
- Drove continuous process improvement initiatives, identifying operational efficiencies and enhancing delivery standards.
- Coached and developed team members through regular performance feedback and mentoring to build a high-performing team.
- Partnered with Customer Success and Account Management teams to identify strategic expansion opportunities within existing customer accounts, generating qualified sales leads.
Account Manager
Celoxis Technologies Pvt Ltd
Pune
09.2022 - 05.2025
- Owned the complete sales lifecycle for SaaS, on-premise and subscription-based software solutions, from opportunity qualification through commercial negotiations and contract closure.
- Led complex enterprise sales engagements, successfully negotiating high-value commercial agreements with multinational organizations across global markets.
- Managed strategic enterprise accounts across India and global markets, driving new business acquisition, customer retention and long-term account growth.
- Identified expansion opportunities within existing customer accounts, executing upsell and cross-sell strategies that deepened customer relationships.
- Built trusted relationships with C-level executives and key business stakeholders, positioning Celoxis as a strategic Project Portfolio Management (PPM) solution.
- Partnered with Pre-Sales, Product, and Customer Success teams to create tailored solution demonstrations and implementation strategies that addressed enterprise customer needs.
- Sold enterprise software solutions across multiple commercial models, including SaaS, on-premise and lease licensing, aligning commercial structures with customer requirements.
- Maintained accurate sales pipeline and forecast, achieving and exceeding revenue targets consistently.
Client Account Manager
ADP Pvt Ltd
Pune
01.2019 - 05.2022
- Managed a portfolio of strategic enterprise accounts across APAC and EMEA, serving as the primary relationship owner for multinational customers operating across multiple countries.
- Served as primary contact for global customers, coordinating with stakeholders across geographies to deliver consistent and seamless customer experience.
- Built trusted relationships with customer stakeholders through regular business reviews, executive engagement and proactive account planning to strengthen long-term partnerships.
- Collaborated with Sales, Customer Success, Product, Implementation and Service Delivery teams to support renewals, customer retention and strategic account growth.
- Identified expansion opportunities by analyzing customers’ evolving business needs and collaborated with Sales teams on cross-sell and upsell initiatives.
- Managed complex customer escalations, coordinating cross-functional teams to achieve timely resolutions while ensuring high customer satisfaction.
- Developed a deep understanding of customers’ global operating models, enabling effective stakeholder management across multiple international locations.
Customer Relations Advisor – Sales & Retention
Tech Mahindra Pvt Ltd
Pune
04.2016 - 08.2018
- Identified upgrade and cross-sell opportunities that drove revenue growth and minimized customer churn.
- Managed customer retention and sales activities, understanding customer requirements to recommend tailored telecom solutions that enhanced satisfaction.
- Achieved individual sales and retention targets consistently in fast-paced, performance-driven environment, contributing to overall team success.
Education
Bachelor of Science - Mathematics
Singhania University
06-2015
Skills
- Enterprise Sales
- Strategic Account Management
- Consultative Solution Selling
- Complex B2B Technology Sales
- Business Development
- New Customer Acquisition
- Account Growth & Expansion
- Key Account Management
- Opportunity & Pipeline Management
- Sales Forecasting
- Executive (C-Level) Relationship Management
- Customer Success
- Contract Negotiation
- Solution Demonstrations
- Value-Based Selling
- Cross-functional Collaboration
- Stakeholder Management
- CRM (Salesforce / HubSpot / Siebel / Freshsales)
- Enterprise Software Sales
Timeline
Assistant Manager
ADP Pvt Ltd
05.2025 - Current
Account Manager
Celoxis Technologies Pvt Ltd
09.2022 - 05.2025
Client Account Manager
ADP Pvt Ltd
01.2019 - 05.2022
Customer Relations Advisor – Sales & Retention
Tech Mahindra Pvt Ltd
04.2016 - 08.2018
Bachelor of Science - Mathematics
Singhania University