Yogeshwaran A
Bengaluru
Summary
Skilled Technical Support Executive with broad experience in information technology support and troubleshooting. Strong problem-solving skills coupled with ability to handle technical queries and issues with speed and accuracy. Demonstrated success in collaborating effectively with teams, improving customer satisfaction, and driving continuous operational improvements.
Overview
2
2
years of professional experience
Work History
Technical Support Executive
24/7.ai India Pvt Ltd
Bengaluru
01.2020 - 08.2021
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Conducted remote sessions using remote access tools to investigate system errors.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Reported any recurring technical issues to management for further investigation and resolution.
- Performed regular maintenance checks on customer systems to ensure optimal performance.
- Ensured compliance with quality standards set by the company when providing technical support.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
Education
Bachelor of Science - Biotechnology
Garden City University
Kr Puram, Bangalore07-2023
High School Diploma -
Garden City University
Kr Puram, Bangalore03-2019
High School Diploma -
Miranda Public School
Indiranagar, Bangalore04-2015
Skills
- Team Building
- Customer Support
- Technical problem-solving
- Customer communications
- Escalation management
- Technical Troubleshooting
- Operations Management
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Timeline
Technical Support Executive
24/7.ai India Pvt Ltd
01.2020 - 08.2021
Bachelor of Science - Biotechnology
Garden City University
High School Diploma -
Garden City University
High School Diploma -
Miranda Public School
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