Yogin Patel

• Experienced Techno Commercial Carrier Manager at Calling World Telecom Pte Ltd, specializing in telecommunications.

• Proven track record of managing high-profile clients, including China Mobile International and Bharti Airtel.

• Successfully executed sales strategies, demonstrating a deep understanding of technological solutions in the telecom industry.

• Resolved ILD customer complaints related to call quality and performance. • Monitor and maintain Soft Switch Infrastructure availability and uptime.

• Conducted thorough competitor analysis to identify opportunities for product differentiation and market positioning.

• Dedicated and detail-oriented professional with a strong background in handling inbound and outbound calls in fast-paced call center environments.

• Proficient in utilizing communication software and CRM systems to effectively address customer inquiries, resolve issues, and ensure high levels of customer satisfaction.

• Experienced in multitasking and prioritizing tasks to meet performance targets and exceed expectations.

• Exceptional interpersonal and problem-solving skills with a commitment to delivering outstanding service.

• Maintained accurate records of customer interactions and updated information in the Vicidialer system.

• Adhered to company policies, procedures, and compliance regulations while ensuring quality service delivery.