YOKESH R N
CHENNAI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Deputy Manager
HDFC Bank
Chennai
01.2021 - Current
- Working in Email management team
- Good Knowledge in Credit Card Operations
- Answered customer inquiries via telephone, email.
- Processed payments and updated balances and customer totals.
- Answered outbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Assisted customers with placing orders for products and services.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Handled escalated customer complaints and disputes in a professional manner.
Engineer
L&T Technology Services Limited
Bangalore
02.2017 - 09.2020
- Knowledge of Quality Management Systems, project management and problem resolution
- Facilitates management of QMS resources and objectives, including: Regulatory Compliance, Internal Audits, Corrective and Preventive Actions (CAPA), Business Process Improvement support, QMS Metrics and Records
- Develop and implement system improvements to maintain process excellence through Measurement & Analysis
- Provide support to Sr
- Management
- Schedule and chair Management Review meetings
- Monitor, maintain and improve reporting customer metrics.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Maintained records of all products manufactured in accordance with documentation requirements.
- Assisted in the design and implementation of new processes for improved product quality.
- Developed reports summarizing key metrics related to product quality including defect rates, cycle time reduction efforts.
Technical Staff
Dr. N.G.P Institute of Technology
Coimbatore
07.2013 - 01.2017
- Performed troubleshoot on electronic systems and performed repairs
- Tested new systems and adhered to quality control procedures
- Prepared weekly assessments of key electronic systems to ensure efficient operations
- Oriented new electronics engineers on company standards and performance guidelines
- Trained 2 new junior technicians in encryption procedures, circuit board repair, and troubleshooting techniques
- Explain experiments details to the electronics students
- Training and guiding students towards result oriented.
Education
M.E - Applied Electronics
Anna University
Coimbatore04-2015
BE - ECE
Karpagam University
Coimbatore04-2012
Diploma - ECE
Karpagam Polytechnic College
Coimbatore04-2009
SSLC -
Oriental Higher Secondary School(STATE BOARD)
Thanjavur04-2006
Skills
- FLEX CUBE
- Windows 10
Accomplishments
- Career growth & Promotions in the year of April 2019.
- Awarded as star performer in the month of January 2020.
Knownlanguages
- Tamil (R, W, S)
- English (R, W, S)
- Hindi (R, W)
Passportno
N7471463
Personal Information
- Date of Birth: 07/15/1991
- Marital Status: Married
Extracurricular Activities
Received Gold Medal & Cash Prize for Best Project in University Level. Acquired Second Prize in "Circuit Debugging" at Kathir College of Engineering, Coimbatore. Life Time Member of "INDIAN SOCIETY FOR TECHNICAL EDUCATION".
Disclaimer
I hereby declare that the above information is true to my knowledge and belief.
Timeline
Deputy Manager
HDFC Bank
01.2021 - Current
Engineer
L&T Technology Services Limited
02.2017 - 09.2020
Technical Staff
Dr. N.G.P Institute of Technology
07.2013 - 01.2017
M.E - Applied Electronics
Anna University
BE - ECE
Karpagam University
Diploma - ECE
Karpagam Polytechnic College
SSLC -
Oriental Higher Secondary School(STATE BOARD)
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