Yusra Shahab Qureshi
Bhopal
Summary
To secure a challenging position in a growth-oriented organization where I can apply my communication, problem-solving, and interpersonal skills while gaining valuable experience, learning new concepts, and contributing to organizational success.
Overview
1
1
year of professional experience
Work History
Customer Support Associate - Amazon
Hexaware technologies
bhopal
09.2023 - 04.2024
- Assisted customers with product inquiries and troubleshooting issues effectively.
- Resolved customer inquiries promptly, enhancing overall service efficiency.
- Conducted follow-up calls to resolve unresolved concerns, ensuring customer satisfaction.
- Created detailed reports for escalated customer cases, streamlining resolution processes.
- Maintained compliance with regulations regarding privacy and security in all interactions.
- Fostered relationships with staff and management, enhancing teamwork and collaboration.
Education
BBA - Specialization : Human Resource Management (HR)
SAGE University
Bhopal04-2027
High School Diploma -
Jawahar Lal Nehru School
Bhopal05-2023
Skills
- Analytical problem-solving
- Communication skills
- Attention to detail
- Active listening
- Time management
- Multitasking and prioritization
- Team collaboration
- Microsoft Office proficiency
Websites
Hobbies and Interests
- Singing (First Prize in Singing Competition)
- Exploring History and Heritage Sites
- Interest in learning psychology
- Traveling
- Cooking
Disclaimer
I hereby declare that the above-mentioned details are completely correct to best of my knowledge.
Languages
- Hindi
- Urdu
- English
- Hindi
- Urdu
Personal Information
- Mother's Name: Smt. Rashida Jamal
- Date of Birth: 10/06/04
- Marital Status: Single
Timeline
Customer Support Associate - Amazon
Hexaware technologies
09.2023 - 04.2024
BBA - Specialization : Human Resource Management (HR)
SAGE University
High School Diploma -
Jawahar Lal Nehru School