Yuvasri K
Hyderabad
Summary
Senior Associate with nearly 5 years at SYNTEL PRIVATE LIMITED, excelling in Veeva Vault and Salesforce administration. Proven track record in incident management and application support, ensuring high system availability. Adept at problem-solving and fostering cross-functional teamwork to enhance client relationships and meet SLA targets in 24/7 environments. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
Senior Associate
SYNTEL PRIVATE LIMITED
Chennai
05.2021 - Current
- Senior Associate with over 4 years and 8 months of experience in the Healthcare and Life Science Industry.
- This consists of experience in providing support to various applications.
- Supporting GxP applications, incident management, Change management and production operations. Strong expertise in troubleshooting application issues, and coordination with vendors, businesses/clients, and infrastructure teams.
- Proven ability to ensure high system availability, meet SLA targets, and deliver reliable application support in 24/7 production environments.
- Strong knowledge in Veeva Vault CRM administration and Salesforce administration.
- Ability to perform problem analysis and resolution of issues within applications.
- Experienced in L1, L2, and L3 Support Teams.
Education
MCA - Computer Application
VIT University
Vellore01.2020
BCA -
VIT University
Vellore01.2018
HSC -
National Higher Secondary School
Gudiyattam01.2015
SSLC -
National Higher Secondary School
Gudiyattam01.2013
Skills
- Veeva Vault administration
- Salesforce administration
- Oracle Siebel
- ServiceNow
- Java
- Python
- MySQL
- Application support
- Incident management
- Cross-functional teamwork
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Client relationship management
Organisational Experience
SYNTEL PRIVATE LIMITED, 05/01/21, Present, Responsible for Troubleshooting issues and working on the changes related to the eQMS and Veeva Vault System., Accountable for providing support to various applications such as Veeva Vault, eQMS, eTMF, GRATIS and ALTOS (Learning Management System).
Workshop Attended
Data mining using tools, One-Day, VIT University, Vellore
Languages
- Tamil
- Telugu
- English
- Tamil
- Telugu
Extracurricular Activities
Completed Diploma in Computer Application (DCA), CSC Computer Education
Projects
Daiichi Sankyo Pharmaceuticals, Basking Ridge, NJ, Service Provider DSI Informatics Services/eQMS, LMS & ServiceNow Administrator, 07/01/21 - Present, Support and System Administration for Veeva Vault and eQMS Application for access management, troubleshooting and Change Requests., Support and System Administration for Learning Management System application in managing organizational level user’s training and skill matrix development., Follow ITIL processes and internal SOPs/SOIs for Incident Management, Problem Management, Release Management and Change Management in performing the production applications support., Work with ServiceNow ticketing management tool for tracking and working on incidents and requests reported for production application systems in scope and to establish & maintain knowledge articles and FAQs., Develop and Update process, work instruction, guidelines, run book and Service management documentations for Applications., Analyze and find the root cause and provide solutions with corrective and preventive actions for technical issues and problems reported on production system or escalate as necessary., Assist/Train Business Team and End-users (Internal/External) on application functionalities/process as needed., Co-ordinate with other DS groups e.g. DSI/DSJ/DSE Helpdesks, IT Operations, Informatics, QA, DSPD-Training etc. as part of Service Delivery., Co-ordinate with product vendor (e.g. Sparta) as part of Service Delivery., Co-ordinate with CROs/External users as part of Service Delivery. Mini Project, Frequent Pattern Mining using Apriori Algorithm on Data warehouse and data mining., Online Art Gallery on Web Development., Online Voting System on Programming in Java., Online Pottery Gallery on Open-Source programming language. Main project, Predicting the causes of heart disease using Data mining Techniques in BCA., Recognizing the Object using Convolutional Neural Network in MCA.
Training
- 8th International Conference on Contemporary Engineering and Technology 2020, Prince Shri Venkateshwara Padmavathy Engineering College, Medavakkam, Chennai
- Veeva Vault Administrator
- Track wise Digital Quality Management Certification from Honeywell
- Track wise Digital Platform Management Certification from Honeywell
- Learning Management System (LMS) System Admin Trainings from Daiichi Sankyo Pharmaceuticals
- Salesforce Admin Trainings from Trial Head
- Oracle Siebel CRM
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Activities
Participated in Web-a-Thon, 09/01/17, Grativas 2017 held at VIT University, Vellore
Personal Information
- Father's Name: Kothandan R
- Date of Birth: 05/23/97
Languages
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Telugu
Native
Native
Certification
Veeva Vault Platform Certified Administrator.
Accomplishments
Received SPOT recognition in November 2021 at ATOS.
Affiliations
Completed the Diploma in Computer Application (DCA) at CSC Computer Education.
Timeline
Senior Associate
SYNTEL PRIVATE LIMITED
05.2021 - Current
MCA - Computer Application
VIT University
BCA -
VIT University
HSC -
National Higher Secondary School
SSLC -
National Higher Secondary School