Yuvraj Bagri
Experienced Person
Satna
Summary
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 4 years of billing-related experience. Seasoned collection manager well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public. Accounting Clerk adept at collaborating with cross-functional departments and personnel. Familiar with GAAP standards and A/P software.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Collections Manager
Bajaj Finance
Satna
02.2021 - Current
- Monitored industry trends and best practices to continuously improve collections operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed, researched, and corrected discrepancies and customer concerns.
Awfis Space Solutions Pvt. Ltd
Supervisor
Pune Maharashtra
01.2020 - 01.2021
- Assessed building site suitability based on topography, zoning and access to utilities.
- Facilitated smooth transitions during corporate reorganizations by developing phased move plans that minimized disruptions.
- Redesigned warehouse layouts for optimized material handling processes, leading to improved workflow efficiency.
- Prepared detailed fee estimates used to coordinate with architect-engineering firms for design services.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Conducted regular reviews of operations and identified areas for improvement.
Cashier
Croma Tata Enterprises
Pune
01.2019 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Identified and resolved discrepancies and errors in customer accounts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Set up new sales displays each week with fresh merchandise.
Education
Master Of Science - Mathematics
Govt. (automatic) Pg College
Satna 09.2022
Bachelor Of Science - Chemistry
Govt. (autonomous) Pg College Satna
Satna08.2019
12th - Mathematics
Excellency Secondary School
Nagod06.2016
10th - Science Education
Saraswati Higher Secondary School
Nagod 06.2014
Skills
SEC and call reporting
Analytical Reasoning
Payment Acceptance
Past due balance management
Performance Improvement
Service Optimization
Conducting investigations
Familiar with VBA programming
Monitoring processes
Conflict resolution techniques
Statutory Reporting
Department management
Invoicing expertise
Superior attention to detail
Billing concerns
Cash Flow Management
Customer Relations
Certification
Experience letter
Timeline
Experience letter
03-2024
Collections Manager
Bajaj Finance
02.2021 - Current
Awfis Space Solutions Pvt. Ltd
Supervisor
01.2020 - 01.2021
Cashier
Croma Tata Enterprises
01.2019 - 01.2020
Master Of Science - Mathematics
Govt. (automatic) Pg College
Bachelor Of Science - Chemistry
Govt. (autonomous) Pg College Satna
12th - Mathematics
Excellency Secondary School
10th - Science Education
Saraswati Higher Secondary School