Zahara M
Manager - Data & MIS Reporting
Vancouver
Summary
Experienced SAS Reporting & Analytics Professional with 15 years of experience, predominantly in Banking industry (both UK & India) under different areas such as MIS, Reporting and Analytics.Specialist in Data Analytics/Management/Migration/ Integration/Quality, ETL, MI, Server & Project Management.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Manager - Data and MIS Reporting
Citi Bank
Bangalore
09.2018 - 10.2021
- Managed a team of 10 MIS Analysts and improved the SLA performance by ~40% for MIS reporting catalogue across AU-EMEA regions.
- Incubation of efficient SAS Macros as part of "Maker Checker Process" lead to the savings of 1.5FTE during Automation Project.
- Migrated 40+ MIS to Tableau for better insights to Operational teams across AU-EMEA regions.
- SAS Technical/Scheduling guidance to the team to reduce error/warning and manual checks, improved output quality resulted in stakeholder confidence.
Manager - Data and MIS Reporting
Concentrix Daksh Private Limited
Banglaore
07.2012 - 09.2018
- Managed a team of 15 SAS MI Analysts which includes coaching, training, development and providing regular feedbacks.E2E Project Management.
- Identified & implemented automation opportunities saving ~4.25 FTE’s Onshore work and added ~104 MI reports across the business to Offshore MI catalogue.
- Worked with Inhouse CI team to Identify people & process errors using “Text Mapping” exercise for credit card collections business which was a huge success in terms of 50% reduction in customer complaints and compensation avoidance of$368K annual.
Data and MIS Analyst
Lloyds Banking Group
Gloucester
01.2009 - 04.2012
- Responsible to develop and deliver Daily, Weekly, Monthly & Adhoc BAU programs at an aggregate, team and individual levels.
- Production Server Management – Manage User/Stakeholder community with access, provide timely updates and highlight risks on the server.
- Migrate ETL processes from local scheduler to SAS Platform scheduler (LSF).
- Design and produce monthly production pack for Stake holders highlighting Risks,Issues and improvements in processing by presenting ideas via reports
- Documentation & Exceptions Management.
SAS ETL Developer
Mascon Global Limited
Chennai
07.2006 - 09.2008
- Participate in requirement meetings with Business Analysts to understand the Source & Data warehouse model, technical metadata & cleansing/transformation rules.
- Extract data from different sources, cleansing, transforming & loading of data into data marts.
- Create complex mappings in process designer using Append, Extract, SAS Sort, SAS Splitter, SQL Join, SCD Type 2 Loader and Surrogate Key Generator transformations.
- Optimizing the existing ETL processes by reducing manual intervention, incorporating code reusability and automating the checks which are performed on the output deliverables.
Education
Bachelor of Science - Computer Science
Andhra University
Visakhapatnam 05.2000 - 04.2003
Master of Science - Mathematics
Andhra University
Visakhapatnam 06.2003 - 04.2005
Skills
Advanced SAS and SAS BI Tools
Accomplishments
- Received “Gold Award”(Second highest in org) in Feb2021 for stabilizing the EMEA MIS engagement in Citi.
- Received accolades in Tableau Hackathon - 2020 for presenting “Merchant Spend Analysis – Before & during Covid” in Citi.
- Received “Manager Who Shines” award for effectively managing MIS engagement in CNX
Certification
Advanced SAS Certification
Timeline
Introduction to Python
06-2022
NLP
05-2022
Manager - Data and MIS Reporting
Citi Bank
09.2018 - 10.2021
Manager - Data and MIS Reporting
Concentrix Daksh Private Limited
07.2012 - 09.2018
Data and MIS Analyst
Lloyds Banking Group
01.2009 - 04.2012
Advanced SAS Certification
06-2008
SAS ETL Developer
Mascon Global Limited
07.2006 - 09.2008
Master of Science - Mathematics
Andhra University
06.2003 - 04.2005
Bachelor of Science - Computer Science
Andhra University
05.2000 - 04.2003
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