Zaheer Khan
Mumbai
Summary
Dynamic leader with a proven track record , excelling in operations management and team leadership. client servicing and human resources, driving significant improvements in recruitment, performance management, and training programs. Recognized for outstanding achievements, including leading successful diversity and CSR initiatives, showcasing exceptional sales and marketing prowess alongside robust retail banking expertise.
Overview
22
22
years of professional experience
Work History
National Head-Human Resources
RBL BANK
Mumbai
11.2020 - Current
- Spearheaded HR business partner initiatives for nine distinct business units across the bank(Secured Lending, MF business, Wheels, Credit cards Sales, Credit and collections, Retail Credit and collections, Rural Business , Business banking and PSL)
- Oversaw coordination of workforce movement between RBL FinServe and RBL Bank.
- Handled end-to-end business partnering for various units including Retail, Wholesale, and Support across multiple demographics.
- Supported businesses in areas such as Manpower Budgeting, Recruitments, and Performance Management.
- Evaluated employee productivity and executed necessary improvements.
- Optimized span of control and organizational structures through manpower rationalization efforts.
- Managed entire process of geographic scope events.
- Serving as POSH Internal Committee member
- Acted as internal subcommittee member for minor staff accountability decisions.
- Managed onboarding processes, confirmations, and exits.
- Facilitated mid-term and annual PMS execution.
- Supported training programs by determining required capabilities using business feedback.
- Successfully executed projects at the central level.
- Carried out corporate social responsibility efforts within the bank.
- Led comprehensive Banks Probationary Officer program in cooperation with Manipal Academy of Banking Excellence, Bangalore.
- Oversaw implementation of initiatives for retention and reducing attrition.
- Led diversity initiatives across assigned business areas and regions.
- Assessed nominations for RnR while managing Town hall Events
Zonal Head - Human Resources
RBL Bank Ltd
Bangalore
11.2016 - 10.2020
- Business partnering across South, Goa, Rest of Maharashtra, and East regions.
Branch Head(Branch and Business Banking)
RBL BANK
Mumbai
09.2012 - 03.2016
- Oversaw Thane Navpada/Kalyan Branch Mumbai as Branch Head (Deputy Vice President).
Branch Head(Branch and Business Banking)
DHANLAXMI BANK Ltd.
Mumbai
03.2010 - 08.2012
- Managed Bhiwandi and Vashi branches in Mumbai as Branch Head (Chief Manager).
Branch Head(Branch and Business Banking)
HDFC Bank Ltd.
Pune
09.2009 - 03.2010
- Heading Baner Branch Pune as a Branch head
Branch Head(Branch and Business Banking)
ICICI Bank Ltd.
04.2007 - 09.2009
- Ensured branch profitability while maintaining excellent audit standards and customer service.
- Led management of overall branch functions.
- Oversaw efficient branch operations, managing customer needs.
- Reviewed various reports to comprehend the branch status for daily scheduling.
- Routinely conducted oversight of audit parameters and ensured timely updates.
- Facilitated daily meetings to disseminate essential updates.
- Managed task execution to meet Turn Around Time (TAT) requirements by collaborating with team members.
- Executed multiple corporate office projects within specified timelines.
- Conducted training sessions for staff to enhance their knowledge of services and products, ensuring cross-selling goals were met.
- Maintained compliance with RBI standards continuously.
- Adhered to daily service level agreements for customer interactions.
- Facilitated seamless communication between regional and corporate offices for on-time report delivery.
- Cultivated positive relationships with high net worth individuals.
- Implemented strategies to promote various investment and insurance policies.
- Spearheaded branch activation for achieving FOREX fee income goals through regular fortnightly training sessions across south and east clusters.
- Advanced to Branch Operations Manager position in one year.
- Led initiatives including CQUERY, CRISP and DQM with recognition from ICICI Bank’s Branch Banking Regional Manager.
- Promoted to Branch Operations Manager over senior colleagues for superior management skills and impressive operational results.
- Recognized by Zonal head for outstanding customer service performance in focus category.
- Awarded travel card trend setter recognition by regional manager branch banking for leading sales.
- Won regional HALL OF FAME award for exceptional branch banking performance during OCT-NOV 2007.
- Achieved recognition for exceptional FOREX sales performance .
- Awarded branch's top honor for surpassing 10 lakhs in premium insurance sales in December 2007 and January 2008.
Credit Lead Advisor
3 Global services
01.2003 - 10.2006
- Conducted credit evaluations for Australian customers applying for postpaid cellular connections.
- Evaluate customer credit history to approve or reject applications.
- Established strong collaboration with credit rating agencies.
- Facilitated activations by working closely with dealer, retail, and CAM teams.
- Recognized consistently for achieving flawless work each month with quality awards.
- Recognized with Knowledge Guru Awards for maintaining up-to-date knowledge of products and processes.
Education
BE - Polymer Engineering
SJCE
Mysore, Karnataka01.2002
2nd year PUC -
Mahajana preuniversity college
Mysore01.1998
SSLC -
Hardwicke High School
Mysore01.1996
Skills
- Operations Management
- Client servicing
- Team management
- Retail banking
- Sales and Marketing
- Human Resources
Accomplishments
- Best Boy in School consistently for 3 years in high school
- Best Cadet in NCC
- Attended The republic day camp through NCC (Air wing) only cadet to be selected in Airforce Junior Division Karnataka and Goa
- College Football team
- Cycling Enthusiast: Have cycled 1000 Kms every year for the last 5 years as part of RBL Banks CSR Initiative Umeed 1000
Languages
- English
- Hindi
- Kannada
- Urdu
- Marathi
Personal Information
Date of Birth: 11/19/80
Languages
Urdu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
References
References available upon request.
Timeline
National Head-Human Resources
RBL BANK
11.2020 - Current
Zonal Head - Human Resources
RBL Bank Ltd
11.2016 - 10.2020
Branch Head(Branch and Business Banking)
RBL BANK
09.2012 - 03.2016
Branch Head(Branch and Business Banking)
DHANLAXMI BANK Ltd.
03.2010 - 08.2012
Branch Head(Branch and Business Banking)
HDFC Bank Ltd.
09.2009 - 03.2010
Branch Head(Branch and Business Banking)
ICICI Bank Ltd.
04.2007 - 09.2009
Credit Lead Advisor
3 Global services
01.2003 - 10.2006
BE - Polymer Engineering
SJCE
2nd year PUC -
Mahajana preuniversity college
SSLC -
Hardwicke High School
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