Zaheeruddin
Bangalore
Summary
Dynamic Operations Manager with a proven track record at Infosys BPM Ltd, excelling in process improvement and conflict resolution. Enhanced operational efficiency, driving productivity initiatives and fostering team collaboration. Skilled in managing service level agreements and ensuring customer satisfaction, I am committed to achieving strategic business goals through effective communication and leadership.
Overview
11
11
years of professional experience
Work History
Operation Manager
Infosys BPM Ltd
Bangalore
02.2021 - Current
- Implemented process improvements to enhance operational effectiveness and reduce delays.
- Oversaw daily operations and ensured workflow efficiency across multiple teams.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Manager
Startek Pvt LTD
Bangalore
03.2015 - 12.2020
- Led team meetings to communicate updates and address employee concerns promptly.
- Implemented process improvements to streamline workflow and reduce delays.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Bachelor of Computer Applications -
CMR Institute of Management Studies
Skills
- Process improvement
- Customer relationship management
- Team collaboration
- Conflict resolution
- Problem solving
- Performance metrics
- Operations management
- Risk management
- Service level agreements
- Team leadership
- Effective communication
- Customer satisfaction
- Escalation management
- Performance evaluations
Work Experience - Current Employer
Infosys Pvt Ltd, Bangalore
Complexion
Fair
Hobbies and Interests
- Travelling
- Football
Family Details
Late Azeem Mohiuddin, Private employee (Previously employed in Riyadh, Saudi Arabia), Shahida Yasmeen, Govt School Teacher (Retd), Nausheen, Elder Sister, Married – settled in Bangalore, Mohammed Wasim
Personal Information
- Height: 6'0 feet
- Title: Manager
- Date of Birth: 10/27/93
- Religion: Muslim (Sunni)
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Urdu
Advanced
C1
Timeline
Operation Manager
Infosys BPM Ltd
02.2021 - Current
Assistant Manager
Startek Pvt LTD
03.2015 - 12.2020
Bachelor of Computer Applications -
CMR Institute of Management Studies