Zaheer Ulla Khan

• Coach/Train/Mentor New hires/Upskill employees in groups virtually/in-office
• Responsible for all metrics associated with new hires/upskill employees
• Performance Management to ensure all metrics are met as per desired goals set
• Bridging Knowledge Gaps, coaching, conducting refresher session for individuals/group
• Tracking and Reporting daily production details for the team
• Provide coaching, side by side call listening
• Provide refresher training, huddle updates as directed
• Monitor and track team/individual progress to identify improvement opportunities.

In the month of August 2023 got trained in Deposit Review, worked in the

DR/EMM Blend Queue, Pilot batch

Handled Inbound & Outbound calls for EMM, DR, INCLEARING & NAS

• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Reviewed transactions and receipts to identify any suspicious activity.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.

Have handled four batches :

• First batch was the new hire offshore batch for REG E
• Second batch was an integration offshore batch for IBP & EMM
• Third batch was an offshore IBP, Mumbai wave 1 batch
• Fourth batch was the Onshore IBP batch

Started my career in JP Morgan chase as fraud Specialist In claims

Got Upskilled in IBP/claims online

During integration of Claims & Fraud Hotline

Got upskilled in EMM

Handled Inbound calls for blend queue for REG E , IBP & EMM