Cricket, Vacations
Zahid Ahmed Ansari
IT Engineer
Chennai,TN
Work Preference
Summary
A dynamic professional with 3+ years of experience in IT field to hold a strategic position in a dynamic organization that demands high degree of excellence, competency, hard work and which can provide the scope of growth for career and personality. Excellent interpersonal, communication and organizational skills with proven abilities towards achieving goals.
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
4
4
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Technical Support Engineer
Inspirisys Solutions, Deputed Equitas Small Finance Bank
10.2025 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Provided dedicated IT support to the Board of Directors and Managing Director, ensuring seamless technology operations during critical meetings and decision-making sessions.
- Delivered VIP support for senior executives, handling priority incidents with discretion, speed, and accuracy.
- Delivered VIP support for senior executives, handling priority incidents with discretion, speed, and accuracy.
Managed high-pressure escalation scenarios, coordinating with cross-functional teams to resolve issues impacting executive productivity. - Ensured business continuity for leadership teams by proactively monitoring systems and implementing preventive measures.
- Supported secure communication channels and devices for top management, maintaining confidentiality, and compliance with organizational policies.
- Acted as a single point of contact for executive IT needs, building trust and rapport with leadership through reliable service delivery.
- Coordinated technology setup for board meetings, conferences, and high-level presentations, guaranteeing smooth execution without disruptions.
- Delivered white-glove IT support, including device management, application troubleshooting, and network reliability for VIP users.
Level 2 IT Support Engineer
Aforeserve Pvt Ltd Deputed, IDFC First Bank
05.2024 - Current
- Team handling.
- VIP End Users Support.
- Monitoring Unauthorized activity in an organization.
- Handling Multitasking challenges.
- Non-Compliance Activity (According to RBI Guidelines).
- Security Like Trellix DLP, Netskope DLP.
- Review and prioritize DLP incidents based on severity, risk level, and potential impact on the organization.
- PAN India Activities.
- Onboarding New Joiner's IT Process (IT Induction sessions for New Joiners)
- Escalate critical incidents to appropriate security teams, compliance officers, or data owners for further action
- Handling Escalations Calls on Priority
- Completing the Cybersecurity Examination as provided by organization
- Centralized management of Anti-Virus software.
- Maintenance and support of McAfee, Netskope, Sentinel One and Microsoft security products.
- Maintain and manage changes in running environments.
- Always Ready to Face any Challenges.
- Trained new IT support staff, fostering a positive work environment and improved collaboration among team members.
- Conducted periodic performance evaluations of IT systems, identifying areas for improvement and recommending appropriate solutions.
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Supported end-users in troubleshooting hardware and software problems effectively.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed customized solutions for unique client requirements, leading to increased customer satisfaction ratings.
- Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
- Managed multiples incoming calls, emails and text per day from customers.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Star Performer for the Year (2024-2025) from Lenovo Pvt Ltd.
Level 1 Technical Support Engineer
Team Computers Pvt Ltd Deputed, IDFC First Bank
06.2023 - 05.2024
- Domain configuration setup
- Troubleshooting on Antivirus products like Installation, Non-compliance parameters activity Onboarding Endpoint security, RBI guidelines activity
- Enrollment of Users Device with Company portal
- Handling calls of laptops and desktop related issues through ticketing tools physical and remotely
- Assets Management of New Joiner's with Configuration
- Providing IT support for Vendors Management
- Windows System Image creations as per Organization policy
- Standard software's installation as per Organization policy
- Handling Asset Audit Activity
- Printers configuration and troubleshooting
- VPN installation and configuration
- Working on BOD & EOD Productivity Activity
- Handling Asset management, Vendor Management, Process of an organization with a ticketing tool
- POS Hardware troubleshooting and configuration
- POS Hardware Printer Troubleshooting and configuration
- Windows Server OS installation and configuration
- Firewall troubleshooting Networking and Configuration of ISP
- SCCM Installation, configuration and troubleshooting
- Handling Non-Compliance Activity like McAfee, Bit locker, Product, Microsoft EDR, Windows, License shuffling
- Handling Process of Domain network configuration Movement and Remove in Active directory
- Installation of Windows and OS (Windows XP, 7, 8.1, 10, 11)
- Handling remote calls
- Team handling.
Desktop Support Engineer
Inspace Technology
06.2022 - 01.2023
- Handling PAN India Technical issues Remotely
- POS Hardware installation and Configuration
- POS hardware troubleshooting to Domain configuration
- Handling Windows Servers issues like Users Creation, Password Reset, Movement to Domain network, Updating Patches
- POS Printers installation and configuration
- Handling POS Hardware Call logging Process
- Troubleshooting Firewall issues like Configuration of ISP Networks
- Ticketing tools process
- Appreciation for SDR for Individual IT support for Pan India.
Education
Bachelor of Computer Applications - Information Technology
Sharda University
Uttar Pradesh, India07.2025
Skills
Microsoft Products: Windows XP, Win 7, 10,11 & MS Office
Certification
SSLC: Matric Board 10th in 2016. (Chennai, Tamil Nadu)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Engineer
Inspirisys Solutions, Deputed Equitas Small Finance Bank
10.2025 - Current
Level 2 IT Support Engineer
Aforeserve Pvt Ltd Deputed, IDFC First Bank
05.2024 - Current
Level 1 Technical Support Engineer
Team Computers Pvt Ltd Deputed, IDFC First Bank
06.2023 - 05.2024
Desktop Support Engineer
Inspace Technology
06.2022 - 01.2023
Higher Secondary: Sri Venkateshwara Open University in 2018. (Chennai, Tamil Nadu)
04-2018
SSLC: Matric Board 10th in 2016. (Chennai, Tamil Nadu)
05-2016
Bachelor of Computer Applications - Information Technology
Sharda University