Operation Associate Video Kyc & Quality Analyst
Zaiba
Bengaluru
07.2025 - Current
- Executed video KYC verification for customer onboarding, ensuring regulatory compliance and accuracy.
- Analyzed video content to confirm customer identification and identify potential risks.
- Performed quality control checks on video KYC processes to maintain adherence to company policies.
- Identified opportunities for process improvements, implementing changes to enhance efficiency.
- Collaborated with team members to resolve discrepancies and improve customer experience.
- Monitored calls and video interactions for quality assurance purposes.
- Provided feedback and coaching to associates to elevate performance standards.
