Zain Ul Abi Deen Mir
Srinagar
Summary
Results-oriented Sales and Account Management professional with 14 years of experience in driving revenue growth and leading customer retention across diverse sectors. Expertise in managing customer lifecycles, account expansion, and stakeholder engagement. Proven ability to collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction. Experienced Deputy Regional Manager skilled in strategic planning and team leadership, with a focus on developing high-performing teams and driving innovative growth strategies.
Overview
14
14
years of professional experience
Work History
DEPUTY REGIONAL MANAGER
Edubull Technologies
08.2025 - 03.2026
- Led business development and revenue growth initiatives across Punjab, Bihar, Jharkhand, and Jammu & Kashmir, enhancing market presence.
- Manage regional sales performance, forecasting, and business reporting to support strategic decision-making.
- Define sales objectives, monitor performance metrics, and implement corrective actions to achieve business goals.
- Establish and manage distribution channels to enhance market penetration and customer reach.
- Partnered with leadership teams to enhance customer acquisition and retention strategies, improving operational effectiveness.
- Drove cross-functional collaboration to enhance customer experience and achieve revenue outcomes.
DEPUTY REGIONAL MANAGER
Leadership Boulevard Pvt. Ltd. (LEAD Group)
09.2022 - 07.2024
- Led regional teams responsible for customer engagement, retention, and revenue growth.
- Coached and developed team members through performance management and training programs to improve skills and capabilities.
- Monitored operational metrics and customer outcomes to improve efficiency and service delivery.
- Implemented incentive programs and team engagement initiatives to drive productivity and achieve targets.
- Supported business planning by delivering reporting, forecasting, and performance analysis to inform decision-making.
KEY ACCOUNT MANAGER
Leadership Boulevard Pvt. Ltd. (LEAD Group)
12.2020 - 09.2022
- Managed a portfolio of strategic partner schools with responsibility for customer retention, renewals, collections, and relationship management.
- Improved account retention and revenue realization through structured customer success strategies.
- Maintained high customer satisfaction and Net Promoter Score (NPS) through proactive engagement and issue resolution.
- Conducted periodic business reviews with stakeholders to identify opportunities for growth and performance improvement.
- Collaborated with Academic, Operations, and Sales teams to deliver successful customer outcomes.
- Led partner engagement initiatives, admission growth programs, and regional marketing campaigns.
PROMOTER & MANAGING PARTNER
Pristine Industries
08.2015 - 12.2020
- Directed overall business operations including sales, marketing, customer acquisition, and business development.
- Directed overall business operations including sales, marketing, customer acquisition, and business development.
- Conducted customer and market analysis to identify new business opportunities and expansion strategies.
- Conducted customer and market analysis to identify new business opportunities and expansion strategies.
- Led product lifecycle initiatives including market research, competitive analysis, positioning, and go-to-market execution.
- Developed operational processes and reporting systems to enhance business performance.
ASSISTANT MANAGER – HOTEL SUPPLY
MakeMyTrip India Pvt. Ltd.
08.2013 - 08.2015
- Developed strategic hotel partnerships, contributing to revenue growth objectives.
- Coordinated partner acquisition, onboarding, and relationship development activities to enhance engagement.
- Worked closely with Product, Technology, and Marketing teams to optimize partner engagement and business performance.
- Leveraged market intelligence and business insights to support growth strategies.
- Conducted commercial negotiations and performance reviews, ensuring alignment with partner account goals.
SENIOR EXECUTIVE
Allcheck Deals Pvt. Ltd. (Naukri.com Venture Company)
12.2011 - 08.2013
- Advised clients on suitable solutions and managed the complete sales cycle through closure.
- Generated leads and supported sales conversion activities, enhancing customer engagement and retention.
- Developed and executed marketing initiatives across multiple customer segments.
- Conducted market research and competitive analysis, identifying key business opportunities for strategic growth.
- Delivered post-sales support, reinforcing customer relationships and improving satisfaction levels.
Education
MBA - Marketing & HR
Graphic Era University
Dehradun06-2012
Bachelor of Business Administration -
HNB Garhwal University
06-2010
Skills
- Customer Success & Account Management
- Sales Operations & Pipeline Management
- Strategic Planning
- CRM Platforms: Salesforce, HubSpot, Zoho CRM
- Reporting & Analytics: Excel, Power BI (Business Reporting)
- Data analysis
- Productivity Tools: Microsoft Office Suite, Google Workspace
- Team leadership
Accomplishments
- Founder's Club Member – LEAD Group
- ZED Club Member – LEAD Group
- Recognized for outstanding regional performance and customer success outcomes
Languages
- Urdu
- Hindi
- English, Professional Proficiency
- Urdu, Native Proficiency
- Hindi, Professional Working Proficiency
Timeline
DEPUTY REGIONAL MANAGER
Edubull Technologies
08.2025 - 03.2026
DEPUTY REGIONAL MANAGER
Leadership Boulevard Pvt. Ltd. (LEAD Group)
09.2022 - 07.2024
KEY ACCOUNT MANAGER
Leadership Boulevard Pvt. Ltd. (LEAD Group)
12.2020 - 09.2022
PROMOTER & MANAGING PARTNER
Pristine Industries
08.2015 - 12.2020
ASSISTANT MANAGER – HOTEL SUPPLY
MakeMyTrip India Pvt. Ltd.
08.2013 - 08.2015
SENIOR EXECUTIVE
Allcheck Deals Pvt. Ltd. (Naukri.com Venture Company)
12.2011 - 08.2013
MBA - Marketing & HR
Graphic Era University
Bachelor of Business Administration -
HNB Garhwal University