Zalma Jalal

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Product Owner Contract - VMware (June 2021 - April 2022)

• Took ownership of a legacy CBC feature within VMware Cloud Universal Program, leading its transformation with minimal transition and ramp-up time
• Analyzed historical defects to identify UX and stability gaps, driving enhancements that significantly improved usability and system reliability
• Owned and prioritized the CBC feature backlog, balancing business goals with technical feasibility to maximise product value and ensure cross-team alignment
• Conducted engineering and QA walkthroughs to align on requirements and technical flows, while leading stakeholder-facing solution sessions to clarify functionality, identify risks, and gather feedback

Program Manager Contract - VMware (November 2020 - April 2021)

• Developed the roadmap and release strategy for the MyVMware Customer Connect App Modernization program; led a successful POC which confirmed the feasibility of workload migration from VMware's TAS to TKG environment
• Identified and mitigated program risks and cross-team blockers to maintain delivery timelines and minimize downstream impact
• Collaborated with stakeholders to define scope, execution plans, backlogs, and managed kick-offs through final delivery
• Facilitated Steering Committee meetings and consistently communicated project expectations and progress to stakeholders with clarity and precision
• Led Scrum and Scrum of Scrums to align cross-functional teams and manage inter-team dependencies critical to timely release delivery
• Managed onboarding and technical training on Kubernetes and legacy-to-modern architecture migration to accelerate ramp-up and ensure delivery readiness

• Managed a $1.1M Australian account with two concurrent projects, leading a globally distributed team of 19 to deliver results on time and within scope
• Delivered a hospitality IoT platform with in-room smart consoles featuring custom hotel-branded apps for guest services, OTT media, screencasting from personal devices, and real-time monitoring, thus enhancing both guest experience and improving operational efficiency for hotel staff
• Owned end-to-end project lifecycle from scoping and backlog planning to release and iteration while proactively mitigating risks and handling scope changes to ensure timely delivery
• Led presales efforts to translate business propositions into detailed technical specifications, estimate costs, and guide UX design for scalable and efficient solutions
• Built strong client relationships, identified upsell opportunities, and delivered actionable performance insights to promote continuous team and project improvement
• Balanced technical leadership with hands-on development in Objective-C, Angular, and AngularJS while mentoring reportees, conducting code reviews, and providing technical guidance to ensure seamless project execution
• Drove quality assurance initiatives by reviewing test coverage, streamlining dev–QA collaboration, and ensuring production ready releases
• Managed project milestone tracking, invoicing, resource allocation, and cross-geography team collaboration to meet financial, performance, and delivery targets

• Recognized as a key on-demand resource for Accedo's media ODC team, consistently delivering high-quality custom OTT apps for high-profile telecom clients across APAC, the Middle East, and North America
• Led cross-functional teams of 10+ developers, managing complex media and healthcare projects from estimation to release across fast-paced Agile cycles
• Partnered with B2C and B2B stakeholders to define project requirements, break down modules, estimate efforts, and drive sprint planning
• Built strong client relationships and collaborated with external teams to align goals, communicate progress, and ensure smooth delivery
• Managed build and release cycles via CI/CD pipelines, conducted QA reviews, and collaborated with testers to ensure deployment readiness
• Oversaw task allocation and tracked progress in Jira, ensuring delivery quality, optimizing velocity, and proactively removing blockers
• Performed hands-on iOS development in Objective-C while mentoring junior developers, conducting code reviews, and ensuring clean, maintainable code
• Delivered PoCs for innovative features and platform capabilities, while researching and proposing scalable technical solutions aligned with business needs and customer expectations

• Among the first core developers recruited by Accedo to join their ODC team, contributing to pioneering digital video solutions in the OTT space
• Developed and maintained iOS applications across various domains including media, education, gaming, social and enterprise solutions
• Utilized JIRA and other tracking tools to manage tasks efficiently, consistently delivering features within timelines while maintaining high quality
• Collaborated closely with QA teams to ensure functional implementations aligned with project scope and met testing standards
• Provided daily progress updates, flagged blockers early, and maintained accurate timesheets to ensure workflow transparency and accountability
• Participated in regular stakeholder discussions, contributing to design decisions and feature planning from early stages
• Enhanced application performance and user experience by proactively identifying issues, resolving bugs, and optimizing system behavior

• Designed, developed, tested and deployed educational and gaming apps using LUA, Cocos2d, Box2d, Unity3D
• Researched and conceptualized ideas for educational application with an eye for improved user experience
• Enhanced older applications in the best manner possible
• Upgraded and optimized legacy applications, enhancing functionality, UI consistency, and performance
• Curated and managed content for the company website and 38 iOS apps published on the Apple App Store
• Produced promotional app videos and edited audio assets to ensure high-quality multimedia integration within applications