ZEBHA TABASSUM
Customer excellence
Bangalore,KARNATAKA
Summary
Solid background in customer service and social media, built strong relationships throughout career. Excelled in providing exceptional service, building lasting client relationships, and leveraging office technology to streamline operations. Outside of work, into anime, tattooing, origami, music, hiking, and cycling. Excited to bring experience and enthusiasm to a collaborative team.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Executive
[24]7.ai
Bangalore
05.2023 - 01.2024
- Trained junior team members on effective use of various social media tools.
- Worked with start up process for social media with AT&T.
- Supported customer on various platforms, ensuring consistent messaging and Managed over 50 customer calls per day.
Senior Executive
Promptitude Business Solutions.
Bangalore
09.2021 - 04.2022
- Responded to emails, private messages and comments on instagram, twitter, facebook platform, ensuring consistent brand voice was applied
- Kept up to date with social media platform trends to boost engagement.
Customer Service Agent
Concentrix
Bangalore
8 2020 - 8 2021
Customer Service Agent
- Concentrix - Bangalore
- 08/2020 - 08/2021
- Provided friendly and professional customer service, ensuring client satisfaction.
- Managed phone inquiries, Emails, and scheduling visit to service center.
- Utilized office technology for database management and check preparation.
Education
Certificate of Higher Education - PCMB
Falcon PU College
Bengaluru, KA 03.2018 - 03.2021
10th - PCMB
Vijaya Institute
Bengaluru, KA 02.2017 - 02.2018
Skills
Personal Information
- Date of Birth: 09/02/2001
- Gender: Female
- Nationality: Indian
Timeline
Social Media Executive
[24]7.ai
05.2023 - 01.2024
Senior Executive
Promptitude Business Solutions.
09.2021 - 04.2022
Certificate of Higher Education - PCMB
Falcon PU College
03.2018 - 03.2021
10th - PCMB
Vijaya Institute
02.2017 - 02.2018
Customer Service Agent
Concentrix
8 2020 - 8 2021
Similar Profiles
MANVINDER KAURMANVINDER KAUR
Senior Manager Human Resource at [24]7.aiSenior Manager Human Resource at [24]7.ai
Jessie De leonJessie De leon
Customer Service Representative at 24/7-aiCustomer Service Representative at 24/7-ai
Mohd MustafaMohd Mustafa
Technical Support Advisor at 24[7].aiTechnical Support Advisor at 24[7].ai