IDS
Zeenat Khatoon
Reservation Executive
Mussoorie
Summary
Skilled at working with individuals, groups and VIPs to achieve high levels of customer satisfaction. Professional telephone demeanor, exemplary communication skills and decisive nature. Team management background.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Reservation Executive
Taj Rishikesh Resort And Spa
Rishikesh
05.2022 - 05.2023
- Maximized revenue by turning simple inquiries into reservations.
- Created daily floor sheets outlining reservations.
- Documented all customer and booking information in pms.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
Reservation Team Leader
Six Senses Vana
Dehradun
12.2021 - 05.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Reservation Team Leader
Jaypee Residency Manor Mussoorie
Mussoorie
12.2018 - 12.2021
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
Assistant Front Office Manager
Golden Plaza Zirakpur
Chandigarh
01.2016 - 11.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Acted as point of contact for vendor collaboration for contracted services.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
Front Office Associate
Country Inn And Suites By Radisson
Mussoorie
07.2014 - 11.2015
- Processed and prepared documentation.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ran errands for office staff.
- Sorted and distributed incoming mail and prepared outgoing mail.
Education
B A - Bachelor of Arts
MPG College Mussoorie
Mussoorie 07.2009 - 07.2011
Skills
Complaint management
undefinedSoftware
Opera 55
Sabre
Timeline
Reservation Executive
Taj Rishikesh Resort And Spa
05.2022 - 05.2023
Reservation Team Leader
Six Senses Vana
12.2021 - 05.2022
Reservation Team Leader
Jaypee Residency Manor Mussoorie
12.2018 - 12.2021
Assistant Front Office Manager
Golden Plaza Zirakpur
01.2016 - 11.2018
Front Office Associate
Country Inn And Suites By Radisson
07.2014 - 11.2015
B A - Bachelor of Arts
MPG College Mussoorie
07.2009 - 07.2011
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