Zeeshan Shafiq
Islamabad
Summary
3x Certified Salesforce Administrator with extensive experience in all aspects of Salesforce Administration including Salesforce configurations on Sales, Service and Experience Cloud. Skilled at collaborating with stakeholders to gather requirements and implement solutions that streamline processes and improve productivity. Strong problem solving skills and a passion for delivering outstanding customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Salesforce Administrator
S&P Global Market Intelligence
Islamabad
10.2022 - Current
- Manage and maintain Salesforce org, ensuring data integrity, security, and optimal
system performance. - Create, customize, and configure Salesforce objects, workflows, validation rules, and page layouts to streamline business processes, resulting in increased efficiency and user adoption.
- Collaborate closely with cross-functional teams to gather requirements, design and implement solutions using Salesforce Flows, and ensure alignment with business objectives.
- Develop and enforce data management best practices, including data cleansing, deduplication, and ongoing maintenance, to improve overall data quality and accuracy.
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
- Managing Release to different Sandboxes and Production, following the Salesforce
release methodology using tools like Salesforce Change Sets and Copado. - Maintained an up-to-date knowledge of Salesforce best practices, staying informed about new features and functionalities to drive innovation within the organization.
- Provide System Demos to the business stakeholders after each Program Increment.
Salesforce Administrator
S&P Global Market Intelligence
Islamabad
02.2021 - 10.2022
- Responded to user support tickets promptly, diagnosing issues, providing solutions, and delivering exceptional customer support to enhance user satisfaction.
- Creating knowledge articles, provide training and support to end users by working on the incidents ticket system.
- Using Data Loader for managing data import/export as per business needs.
- Developed training materials for users on how to use new features implemented in the organization's CRM system effectively.
- Implemented Salesforce configuration changes, such as Flows, Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports, to streamline business processes and improve data management.
Education
Bachelor of Science - Computer Science
COMSATS University Islamabad
2016
Skills
- Salesforce Administration
- Technical Support
- Business Analysis
- Project Management
- Requirements Gathering and Analysis
- Customer Relationship Management
- Stakeholder Management
- ServiceNow
- Jira
- Azure DevOps
Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
- Certified SAFe® 5 Scrum Master
- Certified SAFe® 5 Product Owner/Product Manager
Timeline
Senior Salesforce Administrator
S&P Global Market Intelligence
10.2022 - Current
Salesforce Administrator
S&P Global Market Intelligence
02.2021 - 10.2022
Bachelor of Science - Computer Science
COMSATS University Islamabad
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