ZEESHAN SYED
Thane
Summary
Over 14 years experience in Customer Success.
Extensive experience in handling front end as well as back end line activities.
Overview
14
14
years of professional experience
Work History
Sr. Information Processing Specialist
Tata Consultancy Services Ltd
Mumi
12.2015 - 09.2025
- Driving and taking ownership by being only point of contact for all operation related queries of critical assignments and projects in my team
- Ensuring supreme level Customer Support Activity with various customers, to enhance Productivity and maintain healthy business relations
- Working with the Quality Center team for reporting defects and tracking them to closure and contributed to several process improvements
- Handled various foreign projects for Australia, and currently deployed on Australia Telecom
- Maintaining reports to track the progress status of various projects
- Actively involved in mentoring and grooming the junior level associates for their projects and roles
- A vital piece of the job also involves working closely with the Team Lead to ensure an understanding of specific Business needs
- Proficient to work on several systems simultaneously to deliver desired output.
Chargeback Analyst
FIS Global Services
Mumbai
07.2013 - 12.2015
- Driving and taking ownership for all operation related queries of critical assignments and projects related to possible frauds for negative balance accounts
- Aiming to make sure that their customers are pleased and have a sterling experience
- Using state-of-the-art technology platform to build a leadership position in this segment
- Taking up challenging assignments for a high-technology professionally-managed bank in terms of launching and up scaling existing business for the clients
- Primary role is to understand the needs of various functions of the org and design the processes for organizational effectiveness and scalability
- Would be instrumental in continuously improving customer satisfaction and efficiency while striving for innovation, flexibility, and integration with technology
- Also involves operational planning, Quality Assurance and Process setting
- Responsible for continuous implementation and improvements on existing banking processes
- Working closely with the customers to bring forth innovative solutions & upgrades.
SR. Customer Focus Associate
WNS Global Services
Mumbai
08.2011 - 07.2013
- Responsible for providing Solutions as a TQ Mentor, to give insights in Performance and in turn to help them professionalize and automate their processes with a view to improving their efficiency, turnover and profitability
- Driving and taking ownership by being only point of contact for all operation related queries of critical assignments and projects
- Ensuring supreme level Customer Support Activity with various companies and clients, to enhance Productivity and maintain healthy business relations
- Working with the Quality Center team for reporting defects and tracking them to closure and contributed to several process improvements
- Maintaining reports to track the progress status of various projects
- Actively involved in mentoring and grooming the junior level associates for their projects and roles.
Education
Higher Secondary School Certificate -
Mumbai
10.2007
Secondary School Certificate -
Mumbai
03.2005
Skills
- Customer Service
- Account Administration
- Product Trainer
- Call Center Operations
- Planning and coordination
- Subject matter expertise
- Team Manager
Important Credentials
05/19/88, Married, Indian
Professional References
Can be provided on request.
Professional Glimpse
Over 14 years experience in Customer Success. Extensive experience in handling front end as well as back end line activities.
Hobbies and Interests
Watching and playing cricket.
Accomplishments
- Received Mutiple Appreciations from the client.
- Received multiple awards for excellent performance.
- Certified Trainer.
- Cerified Quality Analyst.
Timeline
Sr. Information Processing Specialist
Tata Consultancy Services Ltd
12.2015 - 09.2025
Chargeback Analyst
FIS Global Services
07.2013 - 12.2015
SR. Customer Focus Associate
WNS Global Services
08.2011 - 07.2013
Higher Secondary School Certificate -
Mumbai
Secondary School Certificate -
Mumbai