Zenus Dsouza
Mapusa
Summary
Msc. Risk and Investment graduate with expertise in financial modeling and analysis. Skilled in MS Excel and Bloomberg Terminal,driving effective solutions in investment banking and risk management. Strong communicator, adept at tailoring strategies to enhance client success.
Overview
5
5
years of professional experience
Work History
Google Ads Tech Process Sr Associate
Google Operations Center
Bengaluru
02.2022 - 05.2023
- Specialized in troubleshooting and resolution.Provided customer service and product excellence.
- Assisted clients globally in different time zones with different task types.
- Learned to optimize and multitask to maximize performance.
- Mentored newer agents in the field and helped them understand the process and product.
Associate Consultant (Google Ads Tagging Solutions
Regalix.Inc
Bengaluru
06.2021 - 02.2022
- Developed an intricate understanding of Google Ads Conversion Tracking.
- Assisted clients globally in different time zones with different task types.
- Learned to optimize and multitask to maximize performance.
Marketing & Sales Intern
League of Extraordinary Gamers (LXG)
Bengaluru
02.2020 - 04.2020
- Gained insight into marketing and sales operations within gaming and entertainment industry
- Conducted market research across products and gaming titles to assess market demand and competitive positioning
- Designed and administered market surveys and questionnaires to gather consumer insights and evaluate services offered by LXG
- Applied research findings to deepen understanding of customer behaviour and the broader gaming market landscape
Market Research Intern
Digimark Solutions, Goa
Mapusa
03.2019 - 05.2019
- Conducted comprehensive market research for early-stage startup connecting local businesses with customers through proprietary app platform, informing strategic decisions
- Analyzed local SME landscape to identify potential business partners and target segments, enhancing outreach efforts for the platform
- Delivered actionable research findings that supported company's go-to-market strategy and informed client acquisition initiatives
Finance & Operations Intern
Caculo Ford, Goa
Verna Goa
03.2018 - 05.2018
- Gained hands-on exposure to the financial operations of an authorized Ford dealership, including review of accounts and business reporting processes
- Managed customer inquiries in service office, enhancing customer satisfaction through effective communication
- Coordinated backend office operations, streamlining documentation and data entry processes for improved efficiency
- Supported sales and service strategy through participation in market research activities, contributing insights for decision-making
Education
Master of Science - Risk And Investment Management
Queen's University Belfast
Belfast, Northern Ireland, UK12-2025
BBA - General Studies
Sv Sridora Caculo College Of Commerce & Management
Mapusa Goa01-2020
12th STD -
St Xaviers HSS
Mapusa Goa 05-2017
10th Std -
St Brittos High School
Mapusa Goa 05-2015
Skills
- Market research
- Financial modeling
- Financial statement analysis
- Data Analysis
- Data visualization
- SQL
- MS Excel
- Power BI
- Effective communication
Timeline
Google Ads Tech Process Sr Associate
Google Operations Center
02.2022 - 05.2023
Associate Consultant (Google Ads Tagging Solutions
Regalix.Inc
06.2021 - 02.2022
Marketing & Sales Intern
League of Extraordinary Gamers (LXG)
02.2020 - 04.2020
Market Research Intern
Digimark Solutions, Goa
03.2019 - 05.2019
Finance & Operations Intern
Caculo Ford, Goa
03.2018 - 05.2018
Master of Science - Risk And Investment Management
Queen's University Belfast
BBA - General Studies
Sv Sridora Caculo College Of Commerce & Management
12th STD -
St Xaviers HSS
10th Std -
St Brittos High School