Ziyaul Islam Khan

Zakir Nagar,New Delhi

Summary

Detail-oriented B.Com graduate with hands-on training in SAP FI (including Accounts Receivable and Order to Cash processes) and MS Excel (VLOOKUP, Pivot Tables). Strong understanding of financial operations, invoice processing, and customer account management. Skilled in client coordination, communication, and basic project tracking. Eager to apply analytical skills and SAP knowledge in a dynamic O2C role within a global organization.

Overview

year of professional experience

Work History

Operations Trainee

Merchserve Global Pvt Ltd

01.2024 - 03.2025

Managed client communication through calls, emails, and internal tools to gather customization requirements and provide timely updates.
Collaborated with clients to clarify project needs, ensuring clear expectations and high service quality.
Coordinated with the production team to implement client requirements accurately while adhering to project timelines.
Served as a liaison between clients and the production team to ensure smooth communication and effective project execution.
Identified potential issues in client requests early and recommended practical solutions to enhance customer satisfaction and project efficiency.

Education

B.Com - Accounting & Finance

L N Mithila University

Darbhanga, India

06.2023

12th -

J N COLLEGE Nehra

05.2019

10th -

S N HIGH SCHOOL Narpati Nagar

06.2017

Skills

Accounts Receivable (AR)
Accounts Payable (AP)
General Ledger (GL)
Customer Master Data Management
Invoice Processing & Billing
Cash Applications & Payment Posting
Dunning & Collections Process
Credit Management (Basic knowledge)

MS Excel- VLOOKUP, HLOOKUP, Pivot Tables, SUMIF
ERP Systems (SAP S/4HANA-Basic navigation)
End-to-End Order to Cash Process Understanding
Sales Order and Billing Coordination (Theoretical knowledge)
Dispute Resolution & Query Handling
Data Entry & Validation
Problem Solving

Languages

Hindi

English

Hobbies and Interests

Hiking and Outdoor Activities
Sports and Fitness
Book Reading
Playing Cricket

Timeline