Zoya Shireen
Hyderabad
Summary
Detail-oriented professional with experience in customer support and finance. Skilled in handling complex queries, refunds, charge management, and using internal tools to resolve customer issues. Certified in AI Data Quality Analysis with expertise in Python, Excel, and Tableau. Strong analytical skills, data validation, and dashboard creation. Known for excellent communication, problem-solving, and work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Amazon
HYDERABAD
09.2023 - Current
- Supported 40–50 UK customers daily via voice, chat, and email, with prompt, empathetic assistance.
- Resolved order, refund, return, and delivery issues using internal Amazon tools.
- Managed charge-related queries, reimbursements, adjustments, and retrocharges.
- Delivered clear, professional communication, and efficient, customer-first solutions.
- Consistently praised for problem-solving, communication, and service excellence.
Finance Intern
Embrizon Technologies Pvt. Ltd.
HYDERABAD
02.2025 - 03.2025
- Built financial models to assess investment performance.
- Conducted case studies and market analysis for budgeting insights.
- Created Excel trackers for expenses, revenue, and key metrics.
- Enhanced analytical skills and Excel proficiency through hands-on problem solving.
Education
BBA - Finance
Osmania University
Hyderabad, India06-2025
Skills
- AI data quality certification
- Python, Excel, and Tableau
- Data cleaning and validation
- Dashboard creation
- Data manipulation
- Automation and quality assurance
Affiliations
- Painting & Sketching (Realism)
- Visual Arts & Creative Expression
- Detail-focused Artwork
- Chess (Strategic Gameplay)
Accomplishments
- 9 GPA in High School (Top Performer)
- 8 GPA in Secondary Education
Certification
- Certified Trainee – Finance Internship
- Government Certified – AI Data Quality Analyst
- Certified – Soft Skills & Personality Development Course
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Finance Intern
Embrizon Technologies Pvt. Ltd.
02.2025 - 03.2025
Customer Support Associate
Amazon
09.2023 - Current
BBA - Finance
Osmania University
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