Summary
Overview
Work History
Education
Skills
Certification
Publications
Awards
Accomplishments
Software
Work Availability
Work Preference
Timeline
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Renjith Radhakrishnan

Renjith Radhakrishnan

Head of IT
Dubai

Summary

Over 16 years of experience across FinTech, IT, Airline, Consulting, and Travel sectors, with a proven track record as a strategic IT leader. Expertise includes driving digital transformation, architecting scalable and secure technology solutions, and leading cross-functional teams to achieve operational excellence. Extensive collaboration with C-level executives and founders to align IT strategies with organizational goals, ensuring technology serves as a catalyst for growth and innovation. Specializes in business IT, cloud infrastructure, networking, compliance, and cybersecurity, leveraging emerging technologies to deliver measurable business value, foster growth, and build resilient, future-ready IT ecosystems

Overview

15
15
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Head of Information Technology

Tamara
Dubai
01.2024 - Current
  • Lead cross-functional IT teams covering Infrastructure, Security Operations, and Business IT
  • Implement advanced security frameworks, ensuring compliance with regulatory requirements and proactive threat detection
  • Drive automation initiatives, reducing repetitive tasks and enhancing efficiency by 30%
  • Collaborate with Product, Engineering, and Finance teams to support scalable product development
  • Spearhead adoption of modern workplace tools, including JumpCloud, Slack, and VDI solutions
  • Oversee IT operations to maintain 99.9% uptime and ensure business continuity
  • Collaborated with audit firms such as PwC to prepare comprehensive IT responses during audits, ensuring compliance with regulatory standards
  • Spearheaded innovative IT solutions to align business requirements with technology capabilities, delivering measurable ROI and enhancing operational efficiency
  • Partnered with business leaders to translate organizational needs into scalable IT systems, facilitating digital transformation initiatives
  • Collaborated with stakeholders to define business requirements for new technology implementations.
  • Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
  • Mentored junior IT staff, fostering a culture of continuous learning and professional development.
  • Spearheaded efforts to automate routine tasks, freeing up team resources for higher-value projects.
  • Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
  • Managed IT budget effectively, prioritizing investments to align with strategic goals.
  • Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
  • Championed adoption of emerging technologies, evaluating potential benefits and ROI for the organization.
  • Oversaw IT department operations and training.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

IT Business Solutions Manager

Tamara
Dubai
02.2022 - 03.2024
  • Ensured 99.9% system availability and optimal performance across all business units, supporting critical operations.
  • Reduced IT expenses by 30% through strategic hardware upgrades, software licensing re-negotiations, and efficient resource management.
  • Resolved 95% of high-priority issues within SLA timelines, minimizing downtime and improving user satisfaction by 25%.
  • Established robust policies for disaster recovery, monitoring, and security protocols, reducing IT security breach risks by 40% and ensuring compliance with SAMA & PCI.
  • Achieved a 20% cost savings through renegotiated contracts while maintaining strategic alignment with organizational objectives and high service quality.
  • Influenced positive change throughout the organization by promoting an atmosphere of innovation and continuous learning.
  • Enhanced communication between departments to improve collaboration and streamline workflow.
  • Spearheaded process improvements that reduced operational costs without compromising quality or service levels.

IT Manager - (Since Pre-Opening)

The Myriad Dubai
Dubai
07.2020 - 02.2022
  • Designed and deployed scalable IT systems, collaborating with vendors to create standardized SOPs, improving operational efficiency by 25%.
  • Migrated legacy systems to AWS Cloud, achieving 40% improvement in system performance and reducing operational costs by 30%.
  • Implemented Fortigate security solutions and VPN connectivity across multiple locations, enhancing network reliability and reducing security incidents by 50%.
  • Developed internal knowledge bases and conducted team training on IT policies and troubleshooting processes, reducing ticket resolution time by 35% and increasing user satisfaction by 20%.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Manager - Information Technology

Rasan Software House LLC
Dubai
11.2019 - 07.2020
  • Drove technology and security improvements for global infrastructure
  • Managed AWS infrastructure and led the migration of legacy systems to the cloud
  • Developed disaster recovery plans to ensure business continuity

Senior IT Manager

Musafir.com
Dubai
06.2018 - 11.2019
  • Designed and managed IT infrastructure for global offices and web hosting
  • Achieved 99.99% uptime for hosting environments through proactive monitoring
  • Delivered insights on evolving security threats, ensuring robust data protection measures
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Implemented and maintained technology and software budget.

IT Infrastructure Manager

Musafir.com
Dubai
09.2014 - 11.2019
  • Deployed and managed IT infrastructure requirements for global offices
  • Ensured compliance with security standards through audits of firewall, antivirus, and IPS solutions
  • Developed and enforced IT policies, including disaster recovery and forensic analysis procedures
  • Analyzed website traffic patterns to optimize performance and scalability

Senior IT Engineer

Kelvin Gulf General Contracting Company
Abudhabi
05.2013 - 09.2014
  • Redesigned the IT infrastructure for multiple global locations, establishing secure VPN connectivity
  • Implemented Symantec backup solutions and Cyberoam firewalls, enhancing security and reliability
  • Procured and implemented HR management software from vendor selection to deployment
  • Conducted internal IT training programs to improve staff knowledge and efficiency

IT Engineer

MIVB Information Technology
03.2011 - 03.2013
  • Provided software and hardware support to AMC customers across Dubai and Abu Dhabi
  • Delivered software training for Mashreq Bank and HSBC clients in the UAE and Qatar
  • Played a key role in the deployment of in-house and third-party software solutions
  • Attended global webinars on data security trends, enhancing knowledge and application

IT Assistant

Emirates Flight Catering
09.2009 - 01.2011
  • Developed and implemented an eNCR management system, training stakeholders across departments
  • Resolved technical issues, supporting seamless IT operations within the organization

Education

MBA - Business Administration And Management, Operations

Anna University Chennai
Chennai, India
05.2023 - 06.2025

Bachelor of Science - Information Technology

Anna University
Chennai, India
01.2005 - 01.2009

Skills

Information Technology

Certification

IT Information Library Foundations Certification 4 (ITIL 4)

Publications

IT Support Community

Awards

  • Certificate of Appreciation
  • Employee of the Month
  • Best IT Troubleshooter
  • Certificate for Outstanding Innovation

Accomplishments

  • Built and Led High-Performing IT Teams: Established the IT department from scratch, recruiting and mentoring a top-tier team, and designing scalable IT systems aligned with organizational goals.
  • Enabled Agile Decision-Making: Introduced modern collaboration tools like Slack, fostering a culture of real-time communication and enabling rapid decision-making across departments, reducing response times by 40%.
  • Achieved 70% Cost Savings: Spearheaded the adoption of modern workspace technologies such as JumpCloud, optimizing IT infrastructure costs while enhancing system reliability and scalability.
  • Strengthened Cybersecurity Posture: Implemented CrowdStrike organization-wide using cloud deployment, minimizing security breaches and reducing IT incident resolution time by 60%, significantly boosting overall productivity.
  • Optimized IT Asset Utilization: Deployed robust asset management, tracking, and device lifecycle systems, leading to cost savings and improved accountability for IT resources.
  • Modernized IT Infrastructure: Transitioned legacy systems to cloud-based platforms, achieving a 99.9% uptime, improving scalability, and enabling seamless remote work capabilities.
  • Transformed IT Strategy: Developed and executed comprehensive IT roadmaps aligned with business objectives, driving digital transformation and achieving a 25% increase in operational efficiency.
  • Delivered Business Impact through Technology: Partnered with cross-functional leadership to deploy relevant systems, reducing process inefficiencies by 30% and enhancing customer satisfaction.
  • Cultivated Data-Driven Decision Making: Championed data analytics initiatives, introducing BI tools to provide actionable insights, resulting in a 20% improvement in decision-making accuracy.
  • Enhanced Compliance and Governance: Established IT governance frameworks to meet regulatory standards, ensuring 100% compliance with GDPR, ISO 27001, and other industry standards.
  • Drove Strategic Vendor Partnerships: Negotiated key vendor contracts to achieve a 20% reduction in procurement costs, while ensuring high-quality support and services.
  • Scaled IT for Growth: Led infrastructure expansions to support company growth, increasing IT capacity by 50% while maintaining cost-efficiency and high service levels.

Software

Jumpcloud

Crowdstrike

Slack

Mimecast

Microsoft 365 Suite

Salesforce

New Relic

AppDynamics

Fortinet

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeGig Work

Work Location

RemoteHybrid

Important To Me

Company CultureFlexible work hoursWork from home optionStock Options / Equity / Profit Sharing

Timeline

Head of Information Technology

Tamara
01.2024 - Current

MBA - Business Administration And Management, Operations

Anna University Chennai
05.2023 - 06.2025

IT Business Solutions Manager

Tamara
02.2022 - 03.2024

IT Manager - (Since Pre-Opening)

The Myriad Dubai
07.2020 - 02.2022

Manager - Information Technology

Rasan Software House LLC
11.2019 - 07.2020

Senior IT Manager

Musafir.com
06.2018 - 11.2019

IT Infrastructure Manager

Musafir.com
09.2014 - 11.2019

Senior IT Engineer

Kelvin Gulf General Contracting Company
05.2013 - 09.2014

IT Engineer

MIVB Information Technology
03.2011 - 03.2013

IT Assistant

Emirates Flight Catering
09.2009 - 01.2011

Bachelor of Science - Information Technology

Anna University
01.2005 - 01.2009
Renjith RadhakrishnanHead of IT