Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Hobbies and Interests
Disclaimer
Languages
Languages
Timeline
Generic

Cyriaco Fabian Fernandes

Hyderabad

Summary

A results-driven professional with 6+ years of experience in Technical and Non-technical processes with a proven track record of delivering exceptional results in any fast-paced environment.

Overview

8
8
years of professional experience

Work History

Tech Support Engineer

Dell Technologies
Hyderabad
01.2022 - Current

Technical Support (Voice Process):

Expert in computer and laptop hardware with Dell and non-Dell applications experience. Responsibilities include assisting and troubleshooting Dell customer concerns with accurate issue resolution and maintaining professional customer relationships.

Senior Customer Service Representative

GOC (Google’s Operations Center)
Hyderabad
08.2019 - 12.2020

Google Ads (Voice Process):

I have experience assisting customers and clients who use the Google Ads platform and other Google advertising platforms to promote their products and services while ensuring that their ads comply with the backend policy requirements. I also have a good understanding of Google Ads, Google Analytics, and Google My Business platforms.

Senior Business Associate

Accenture Solutions Pvt Ltd
Hyderabad
04.2017 - 08.2019

Campaign Media Manager (Non-Voice Process):

Specializing in YouTube's advertising platform, we cater to global clients who rely on our expertise to ensure that their ads meet all criteria before reaching their intended audience.

Technical Support Representative

Tech Mahindra
Hyderabad
03.2016 - 02.2017

Verizon DSL (Voice Process):

I expertly provided customers with solutions for their internet, browser, and printer issues, while also acquiring extensive knowledge of routers and their bridging capabilities, all while ensuring unwavering customer satisfaction.

Education

BCom - Computer And Information Sciences

A.V College of Arts, Science & Commerce
Hyderabad
10-2015

Intermediate -

St. Mary’s Centenary Junior. College
Secunderbad
05-2012

S.S.C -

St. Anthony’s High School
Hyderabad
03-2010

Skills

  • Patience and adaptability to any kind of environment
  • Self-starter with ability to multi risk Honesty, Punctuality and selfless service
  • Quality Assurance Controls
  • Failure Analysis

Personal Information

  • Father's Name: Joseph Paul Fernandes
  • Date of Birth: 03/24/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Roman Catholic

Hobbies and Interests

  • A tour buff
  • Enjoy keeping myself updated about the latest gadgets and automobiles in the market
  • Prefer to use my spare time studying wildlife and trying to cook some exquisite dishes

Disclaimer

I hereby declare that the details produced above are true to the best of my knowledge and belief.

Languages

  • English
  • Hindi
  • Konkani

Languages

konkani
First Language
English
Advanced (C1)
C1

Timeline

Tech Support Engineer

Dell Technologies
01.2022 - Current

Senior Customer Service Representative

GOC (Google’s Operations Center)
08.2019 - 12.2020

Senior Business Associate

Accenture Solutions Pvt Ltd
04.2017 - 08.2019

Technical Support Representative

Tech Mahindra
03.2016 - 02.2017

BCom - Computer And Information Sciences

A.V College of Arts, Science & Commerce

Intermediate -

St. Mary’s Centenary Junior. College

S.S.C -

St. Anthony’s High School
Cyriaco Fabian Fernandes