Summary
Overview
Work History
Education
Skills
Certification
Technical Skill Set
Awards
Extracurricular Activities
Timeline
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Shubham Saxena

New Delhi

Summary

With a profound passion for digital marketing and a proven track record, I am eager to contribute my skills and drive to your organization. I excel in formulating effective strategies, optimizing campaigns, and delivering exceptional results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager Sales

TSM ENTERPRISES LTD
09.2022 - 09.2023
  • Worked closely with clients to understand their product needs and optimized the delivery process, resulting in a 15% increase in customer satisfaction
  • Successfully managed the supply chain of healthcare products across India, ensuring timely deliveries and quality control
  • Oversaw the Govt
  • GEM portal, facilitating smoother government procurement processes and reducing processing times by 20%
  • Coordinated with the procurement department to handle private tenders, securing multiple high-value contracts and increasing company revenue by 10%.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Software Engineer in R&D Department

Coral Telecommunications Ltd.
05.2022 - 08.2022
  • Successfully completed an intensive training program focused on Spring Boot and Java Frameworks, enhancing my knowledge and expertise in software development
  • Collaborated with a cross-functional team to design and implement a software module, resulting in a 20% improvement in application performance
  • Developed a user-friendly interface for internal team communication, streamlining information sharing and reducing response times by 30%.

Technical Support Executive

ISN Electronic Tender Services
06.2019 - 06.2020
  • Resolved complex hardware and software issues, consistently achieving a 95% customer satisfaction rate
  • Diagnosed and troubleshooted Windows and Linux OS issues, reducing system downtime by 25%
  • Played a pivotal role in maintaining high customer service standards by ensuring a quick Turnaround Time (TAT) and a 98% First Call Resolution (FCR) rate
  • Managed and maintained PHP-related websites, enhancing their functionality, which resulted in a 15% increase in user engagement.

Education

BSC Computer Science -

Delhi University
01.2021

Senior Secondary with Science stream -

The Banyan Tree School
01.2016

Secondary School -

The Banyan Tree School
01.2014

Skills

  • Data Management
  • Analytical and Critical Thinking
  • Team Management
  • Calm Under Pressure
  • Time Management
  • Task Prioritization
  • Computer Skills
  • Flexible and Adaptable

Certification

Certificate Course in PHP from DUCAT Institute, Noida

Technical Skill Set

Windows, Ubuntu (Linux), Android, C++, Python, PHP, Core JAVA, JavaScript, JSP, Android App Designing, MySQL, MS-Office (Windows), LibreOffice (Ubuntu), Amazon Web Services Solution Architect, Data Science using Python

Awards

Received a Gold medal and Certificate for the highest marks (95%) in English in Class XII

Extracurricular Activities

Cultural President of Delhi University Student Union (2016-2018) 1st position in Volleyball Competition, Akhil Bhartiya Vidyarthi Parishad

Timeline

Manager Sales

TSM ENTERPRISES LTD
09.2022 - 09.2023

Software Engineer in R&D Department

Coral Telecommunications Ltd.
05.2022 - 08.2022

Technical Support Executive

ISN Electronic Tender Services
06.2019 - 06.2020

BSC Computer Science -

Delhi University

Senior Secondary with Science stream -

The Banyan Tree School

Secondary School -

The Banyan Tree School

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Shubham Saxena