Madhusudan Singh

• Manage and grow key accounts across the UK, Australia, New Zealand, and North America, ensuring long-term client retention and satisfaction.
• Develop and execute account expansion strategies, identifying upsell and cross-sell opportunities to maximize revenue growth.
• Drive strategic account planning, ensuring customized solutions that align with client business objectives.
• Strengthen client relationships through proactive engagement, understanding evolving needs, and ensuring seamless service delivery.
• Oversee end-to-end sales cycles, including prospecting, consultative selling, negotiations, and contract finalization.
• Work closely with marketing, product, and customer success teams to enhance customer experience and increase account value.

Key Achievements:

• Significantly grew revenue from existing accounts through focused relationship management and strategic expansion.
• Developed and scaled a high-impact demand generation process, leading to improved account acquisition and retention.
• Expanded market presence, driving substantial revenue growth across multiple regions.
• Successfully launched new sales and account management initiatives, accelerating client engagement and pipeline velocity.
• Integrated LinkedIn Sales Navigator with Microsoft Dynamics, optimizing sales intelligence and enhancing account management efficiency.

• Managed online sales, PPC campaigns, and lead generation initiatives to drive business growth.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Assisted top management in developing and executing strategic sales and marketing plans.

Key Achievements:

• Consistently exceeded business targets through strategic operational enhancements.
• Improved customer support processes, leading to increased client satisfaction.

• Developed and maintained business relationships with IT firms across North America, Europe, and Australia.
• Led client onboarding processes and conversion strategies, ensuring seamless transitions and positive customer experiences.

Key Achievements:

• Established an online sales communication network, leveraging social media for demand generation.

• Managed client servicing for health insurance claims, ensuring accuracy and efficiency in issue resolution.
• Organized team discussions to drive productivity and streamline processes.

Key Achievements:

• Consistently achieved 100% accuracy in claims resolution, earning recognition for excellence.

• Handled inbound client queries, troubleshooting software licensing and accounting-related issues.
• Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.