

Salesforce-certified administrator and AI associate with 16 years of experience in sales, marketing, and management across technology, real estate, and agricultural sectors. Demonstrated expertise in business process optimization, CRM management, and strategic leadership. Adept at leveraging Salesforce to drive digital transformation, streamline sales operations, and deliver exceptional customer experiences. Proven track record in guiding cross-functional teams, exceeding sales targets, and ensuring high operational efficiency.
Salesforce Administration:
Data Management, User Profiles & Security, Workflow Automation, Lightning Experience, Report & Dashboard Creation, AppExchange Integrations
CRM & AI Tools:
CRM Optimization, Salesforce AI Features, Customer Journey Mapping, Sales Forecasting, Analytics
Sales & Marketing:
Strategic Campaigns, Market Research, Brand Management, Digital Marketing (SEO, Email, Content Strategy)
Business Operations:
Team Leadership, Cross-functional Collaboration, Budgeting, Change Management, Operational Efficiency
Additional:
Communication & Presentation, Analytical Problem Solving, Adaptability, Stakeholder Engagement
Professional Development
Regularly completed Salesforce Trailhead modules in administration and AI Active contributor to CRM process improvement and automation within teams
Salesforce administrator
Salesforce AI Associate
Salesforce administrator