Manisha Sharma
Assistant Manager
F-53/B, 2nd Floor, Street No.3, Laxmi Nagar, Delhi
Summary
Date of Birth : 11 November 1998
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Zopper
Noida
07.2022 - Current
- Currently heading Retail Motor Activation segment with a team strength of 10 Relationship Managers under my mentorship.
- Maintaining a track of team's performance basis their Calls, Activations, Quotations, Links and GWP.
- Strengthened motivational and promotional strategies among Team to drive Retail Motor Insurance.
- Designed Rewards & Certification schemes among partners to motivate them increase sales and drive profits, hence improving team's business volume.
- Single handedly addressed all escalation concerns of Active Partners.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained 0% Attrition rate till now.
Relationship Manager
Zopper
Noida
07.2021 - 07.2022
- Started with pilot project - Device Genie - Driving sales channel of Non Insurance product through Motor Insurance Partners.
- Increased sales from 0 to 100+ in less than 3 months.
- Monitored product queries carefully and reached out to partners to provide immediate resolution and maintain satisfaction.
- Worked with Zopper's Warranty and Service departments to facilitate communication and deliver personalized solutions to customers.
- Understanding the company's interest, moved to Motor Insurance segment in December 2021.
- Learnt entire motor insurance in 1 month and Handled Motor Renewal Business with 50% renewal retention rate.
Pre Sales Assocaite
Livspace
Delhi
07.2019 - 07.2021
- Lead generation by calling on customers holding premium apartments like - Lotus, Cleo County, Gaur, Supertech, Prateek, Paras Group etc.
- Made average of 120+ outbound calls per day.
- Worked with customers to understand their Interior needs and generate potential leads.
- Transferring potential leads to associated Interior Designers and following the lead till the time of closure.
- Minimum 3 potentials leads went to the final interior booking every month.
- Developed team communications and information for meetings.
- Collaborated with Interior designer to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Tele Marketing Executive
Just Dial
Noida
06.2017 - 07.2019
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Assisted with training and orientation of new employees.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Made average of 100+ outbound / inbound calls per day.
- Attained 1 to 5 Lacs in sales targets on monthly basis.
- Worked on multiple class data of Customers. B Data, Deferred Data, Online Data.
Education
PGDM - International Trade Management
NMIMS
Pune 07.2020 - 07.2022
Bachelor of Commerce - Commerce
Vivekananda College, Delhi University
Delhi 07.2016 - 07.2019
12th From CBSE Board - Commerce
S R DAV Public School
Delhi 04.2015 - 04.2016
10th From CBSE Board -
Vardhaman Shiksha Niketan
Delhi 04.2013 - 04.2014
Skills
Project Management
Timeline
Assistant Manager
Zopper
07.2022 - Current
Relationship Manager
Zopper
07.2021 - 07.2022
PGDM - International Trade Management
NMIMS
07.2020 - 07.2022
Pre Sales Assocaite
Livspace
07.2019 - 07.2021
Tele Marketing Executive
Just Dial
06.2017 - 07.2019
Bachelor of Commerce - Commerce
Vivekananda College, Delhi University
07.2016 - 07.2019
12th From CBSE Board - Commerce
S R DAV Public School
04.2015 - 04.2016
10th From CBSE Board -
Vardhaman Shiksha Niketan
04.2013 - 04.2014
Hobbies
Reading English content to improve vocabulary day by day.
Objective
Seeking an opportunity in one of the MNC where my varied skills can be profitably utilized to achieve corporate objectives and grow in my career alongwith.
Hobbies
Reading English content to improve vocabulary day by day.
Professional Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in revenue generation, personnel management, portfolio and business management. Dedicated to add knowledge of company products and services in DNA for optimized customer service.
Objective
Seeking an opportunity in one of the MNC where my varied skills can be profitably utilized to achieve corporate objectives and grow in my career alongwith.
Hobbies
Reading English content to improve vocabulary day by day.
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