Shweta Shrivastav

Sr. Fraud Analyst

Ghaziabad

Summary

Results-driven Dynamic Fraud Analyst with 1+ year of experience at Barclays Global Services, specializing in advanced fraud detection, bill review, and investigation. Proven expertise in identifying high-risk fraud patterns, conducting thorough bill investigations, and implementing effective controls, achieving an exceptional 95% success rate in meeting key objectives. Skilled in payment plan implementation and claim processing, ensuring accurate and efficient resolution of complex issues. Adept at collaborating with cross-functional teams to enhance customer experience while navigating intricate disputes. Committed to leveraging analytical prowess and industry knowledge to drive proactive risk management, strengthen customer protection initiatives, and deliver results-driven solutions.

Overview

years of professional experience

Languages

Work History

Fraud Analyst (BA3)

Barclays global services

05.2022 - Current

Facilitated the Barclay Card Fraud Detection process, ensuring the integrity of customer accounts.
Managed customer accounts proactively, working to prevent potential fraud and identifying fraudulent activities.
Supported vulnerable customers in managing their accounts and finances effectively.
Evaluated risk factors on customer accounts and implemented controls to mitigate fraud risks.
Collaborated with cross-functional teams within fraud operations to assist customers in financial management.
Met customer expectations diligently while aiding the business in achieving 95% of its objectives and SLAs.
Contributed to improving business objectives related to NPS.
Oversaw the management of extensive customer data across various SRM systems.
Resolved customer complaints and concerns while addressing complex issues.
Dealt in 5 cross trained domains which are fraud detection, vulnerability, fraud investigation, barclays card finance and payment assistance and social engineering scams.
Handled client billing in terms of bill review, bill investigation, claim processing and payment plan implementation.
Facilitated onboarding process and contributed to workforce planning.
Executed strategies to uphold high-quality deliverables.

Customer Support Executive

Tech Mahindra

09.2020 - 05.2021

Managed customer support for 3 Mobile, providing assistance via calls and chat.
Addressed customer queries effectively, delivering timely resolutions.
Assisted in onboarding processes, troubleshooting, and upgrading customers to new products or services.
Fostered a positive customer experience by resolving queries within targeted timeframes.
Generated leads for the acquisition of new products for customers.
Provided efficient resolutions regarding payments, internet issues, and all aspects covered under mobile connectivity.

Education

Bachelor of Technology - Technology

Symbiosis Institute of Technology

Pune

01.2017

Diploma - Computer Technology, Computer Technology

Thakur Polytechnic

Mumbai

01.2014

SSC - undefined

St. Mary's High School