Photography
Hi, I’m
Arun AA
Senior Executive - Customer Service
Chennai
Summary
Focused Senior Associate with demonstrated organizational and administrative skills. Excel at providing first-rate customer service in fast-paced environments. Facilitate effective coordination and communication with associates and leadership. Have experienced extremely multi tasking skills and practical experience in management, gained through several projects meeting deadlines.
Work History
Cognizant Technology SolutionsElcot SEZ, Chennai
Senior Associate
10.2018 - 12.2019
Job overview
- Resolving Client calls (50-75/ day), emails and helping providers of New York clients to get their claims processed and performed in critical timings to meet deadlines.
- Worked for EMBLEM Health Insurance, New York, USA.
- Utilized critical thinking skills and decisive judgment to work with minimal supervision to get claims processed for Providers.
- Cross trained & provided back up support for organizational leadership.
SRL Power SystemsThoraipakkam, Chennai
Marketing & HR Co-Ordinator
01.2018 - 09.2018
Job overview
- Designed and implemented advertising and public relations activities, increasing sales by 10%.
- Recruited and hired top performers to add talent and value to department.
- Maintained professional, organized and safe environment for employees and patrons.
Excellent MarketingMattanchery, Kochi
Sales & Admin Executive
09.2012 - 12.2017
Job overview
- Managed customers locate products and introducing them in local markets.
- Engaged with customers to build rapport thereby increasing sale around 30%
- Performed sales of plastic containers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
International School Of Skill DevelopmentISSD, Kochi
Certification from Hospitality Administration And Management
02.2022 - 06.2022
University Overview
- Completed with "TUVSUD & JAIN X" certification in hospital management.
Madurai Kamraj UniversityN.Parur, Kochi
MBA from Retail Management
06.2009 - 08.2011
University Overview
- Completed Master's in Retail Management with First Class
Raigad Chamber of Commerce & IndustryRCCI, Kochi
Diploma from Logistics & Commercial Shipping
01.2011 - 07.2011
University Overview
- Awarded diploma in Logistics with distinction.
Annamalai UniversityThoppumpady, Kochi
Bachelor of Science from Mathematics
08.2002 - 07.2006
University Overview
- Finished Bachelor's in Mathematics with Second Class
Certification
Leadership Development Certification
Additional Information
D.O.B : 15/04/1982
Gender : Male
Marital Status : Single
Skills
Customer service orientation
Decision Making
Communication
Administrative abilities
Organizational Efficiency
Leadership experience
Interests
Trekking
Bike Riding
Yoga
Reading
Marathon
DECLARATION
"I solemnly confirm all the information provided above are complete & true to the best of my knowledge & ability."
Professional References
ASHRAF RAFEEQ
Cognizant, Chennai
+91 95 35 65 75 22 |
SUJITHA PRAVEEN
EM, Kochi
+91 93873 17966 |
Overview
7
years of professional experience
7
years of post-secondary education
2
Certificates
5
Languages