SAHIBA BOHRA
Senior Learning Consultant| Business Development
Jaipur,RJ
Summary
RESULT-DRIVEN CUSTOMER RELATIONS EXPERT ON JOURNEY TO TRANSITION INTO DATA SCIENCE AND MACHINE LEARNING SKILL SET BASED ROLES
Profile Summary: Customer Relationship and consultative sales expert with proven 5+ years of expertise in managing and leading customer relationship functions, ensuring process efficiency, quality excellence and maintain team coordination Offering valuable experience handling clients with demonstrated success in effectuating plans.
. Analyze current processes and measure their effectiveness.
Proven capability in managing customer-centric operations while adhering to guidelines and ensuring customer satisfaction by achieving delivery and service quality norms.
Ability to interact professionally with a diverse group of clients, senior management, and staff members at a global level. Functional & managerial skills span across working on various platforms and with culturally diverse people, defining support structures, and bringing thought leadership to focus on operational efficiency, quality and process excellence.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
SENIOR LEARNING CONSULTANT
GREATLEARNING
BANGALORE, KARNATAKA
01.2021 - Current
- Recommend and select products for customers based on their individual needs
- Describe products and explain their benefits and uses to potential customers
- Communicate with customers in person, by phone and by email to understand their needs
- Maintain a working knowledge of the company's various products and services
- Establish and nurture relationships with past customers and potential customers to facilitate sales
- Achieved a revenue of Rs 4,24,80,00/- in the duration of one years tenure of joining the company while doing consultative cross selling for International Professional Programs
- Increased sales revenue contribution by 15% by redefining and restructuring sales and urgency pitch which enabled the company to consistently meet or exceed promised Also was awarded bullseye bagger for the sales for the month of May 2021 for achieving 200 % of the target for the month.
ACADEMIC COUNSELLER
TAPOVAN SCHOOL
JAMNAGAR, GUJRAT
02.2018 - 03.2020
- Increase the rate of enrollments for the year on year basis was the major responsibility
- Designing the execution plan for communication and marketing for the admissions team
- Supervised academic planning, academic program review, and curriculum development
- Achievements: Lead the team for admissions of senior classes
- Achieved the 140% spike in enrollment numbers on a year on year basis for the newly established school.
CUSTOMER SERVICE MANAGER
INDUSIND BANK
JAIPUR
06.2017 - 01.2018
- Interacted professionally with potential customers via phone, email, telephone conferencing, webinars, and face to face,to discover their business needs and develop a positive business relationship
- Identified strong potential prospects using initiative and creativity, to generate outbound lead opportunities Built and cultivated prospect relationships by initiating communications and conducting follow-up communications tomove opportunities through the sales funnel
- Followed up on leads and conducted research to identify potential prospects
- Provided accurate and timely information as required to managers, the delivery team, and senior management
- Adhered to bank policies, procedures culture, and business ethics
- Worked collaboratively in a team environment and independently
- Effectively communicated and presented the solution and value proposition to customers
- Provided consistent, concise, accurate, and timely weekly/monthly sales lead gen activity reports to management.
Education
Bachelors of Business Management - undefined
J.N.V.U
MBA - Finance
R.A. Podar Institute of Management
01.2016 - 03.2016
CERTIFICATION - Applied Data Science And Machine Learning
IIT
ROORKEE 10.2021 - 01.2022
Skills
Multitasking Abilities
Active Listening
Good Telephone Etiquette
Written Communication
Basic Math
SQL
Data validation
Data quality assurance processes
Data Science
Process Mapping
Data analysis
TABLEAU
PYTHON
Data Mining
Implementation support
Affiliations
Prediction of bad or good credit for Indian Bank- Machine learning based project.
State Bank of India, New Delhi
Market research of Jaipur Region for the business of letter of credit.
Rishabh International Manufacturers & Exporters,Jodhpur Academic Projects: Completed a project titled ‘Women Empowerment In RAJASTHAN' under the guidance of Dr. Ritu Soni, Professor at J.N.V.U, Jodhpur,
2011Completed a project titled ‘Consumer Satisfaction at Coffeecafé Day ‘under the guidance of Dr, PRAGYA HARSH, Professor at J.N.V.U., Jodhpur,
2012 Completed a Project Analysis Report Titled ‘Profit Analysis OF Reliance Telecom Pvt. Ltd. under the guidance of Professor Tina Via
Certification
IIT ROORKEE APPLIED DATA SCIENCE & MACHINE LEARNING
Timeline
IIT ROORKEE APPLIED DATA SCIENCE & MACHINE LEARNING
01-2022
GOOGLE DATA ANALYTICS
12-2021
CERTIFICATION - Applied Data Science And Machine Learning
IIT
10.2021 - 01.2022
SENIOR LEARNING CONSULTANT
GREATLEARNING
01.2021 - Current
ACADEMIC COUNSELLER
TAPOVAN SCHOOL
02.2018 - 03.2020
CUSTOMER SERVICE MANAGER
INDUSIND BANK
06.2017 - 01.2018
MBA - Finance
R.A. Podar Institute of Management
01.2016 - 03.2016
Bachelors of Business Management - undefined
J.N.V.U