Java
Hamza Farooqui
IT TECHNICAL SUPPORT CONSULTANT
Noida,UP
Summary
I would like to work in an organization that offers a challenging Entrepreneurial and an ethnic work environment, to be a part of it and therefore forge it to the apex of success with sincere devotion and hard work.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
1
1
Language
Work History
Technical Support Consultant
Adobe Systems
Noida, Uttar Pradesh
08.2020 - Current
- Provided Tier 1 IT support to technical client users through desk side support services.
- Resolved diverse range of technical issues across multiple systems related to Adobe Sign application for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Achieved customer satisfaction surveys in the KPI’s received as a feedback from customers facing issues with the Adobe Sign Product.
- Assisted clients in identifying issues and explained solutions to get the root cause of the issue and find a workaround and providing the feedback to the engineering to look out for new such features suggested by clients.
- Helped user setting up Integrated Salesforce CRM with Adobe Sign to send documents through Salesforce.
- Helped user setting up online payments through Braintree integration with Adobe Sign.
Technical Associate
Tech Mahindra
Noida, Uttar Pradesh
02.2019 - 08.2020
- Certified Technical Expert in Networking
- Experience in supporting software applications and troubleshooting in Windows and /or Mac environment
- Experience working in a team environment and managing a diverse workload
- PROJECT,
- Title: Stock Market Predictions
- Technology: JAVA, MATLAB
- Description: It assist the investors to make correct predictions of stoke values in the market.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
HIGH SCHOOL DEGREE - ALL SUBJECTS
St Peters College, Agra
AGRA 04.2011 - 03.2012
Skills
Software diagnosis
undefinedAccomplishments
- Certified trainee in business development executive in NIMBUS ADCOM PVT
- Ltd (11th June - 14 July 2018)
- Certified on a project, entitled ONLINE VOTING SYSTEM designed on J2EE Technology (8th June – 24th July 2016)
- Certified in “IT –Communication” from ‘NTPC LIMITED’ (24th June – 30th July 2017)
- Certified as a “Java Developer” from ‘INFOMATICS’ (4th June – 24th July 2016).
Certification
ADDRESS: 9, Suresh Nagar, New Agra
Additional Information
CO-CURRICULAR ACTIVITIES:
● Participated in ‘National Seminar on Empowering Young Entrepreneurs in India’ held by Galgotia College on 5th October 2016.
● Participated in ‘Network Simulator (NS-2)’ for wired & wireless Networks in August 2016.
● Participated in Cyber Security workshop conducted by ‘Innovative Ideas Infotech’ on 26th Feb 2015.
POSITION OF RESPONSIBILITIES:
● Coordinator Galgotias Sports Club (Category-Cricket).
● Coordinator Extreme Club (CSE Department).
● Coordinator Galgotias Enthiran Club (Extreme Club)
ACHIEVEMENTS:
● Awarded as ‘Mr. Corporate’ in Job Fair conducted by School of Life Long Learning in 2017.
● Received 3rd prize in ‘Quote Writing’ conducted by “Galgotias Unifest” in 2017.
● Received 2nd prize in ‘Maze Runner’ event conducted by “Galgotia Kalakriti club” in 2017.
Software
C
Principles of Networking
Software Engineering
Interests
Singing
Cricket
Vlogging
Sketching
Timeline
Technical Support Consultant
Adobe Systems
08.2020 - Current
Technical Associate
Tech Mahindra
02.2019 - 08.2020
HIGH SCHOOL DEGREE - ALL SUBJECTS
St Peters College, Agra
04.2011 - 03.2012
ADDRESS: 9, Suresh Nagar, New Agra
AGRA-282005
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